Job Details

ID #15562818
State Massachusetts
City Boston
Job type Full-time
Salary USD TBD TBD
Source Publicis Groupe
Showed 2021-06-17
Date 2021-06-17
Deadline 2021-08-16
Category Et cetera
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Senior Manager, Customer Experience & Innovation Consulting Strategy

Massachusetts, Boston, 02108 Boston USA

Vacancy expired!

Job Description

Publicis Sapient is searching for a Sr Manager “Customer Experience & Innovation Consultant” to join our team to sell, shape and support digital business transformation (DBT), or service and product strategy engagements that lead to innovative and connected offerings for our clients and their customers. This role will participate in all phases of strategy–either for an enterprise or specific to a product or service–from context framing to value proposition development, the definition of roadmaps and design, and ongoing consultation. This role will sit in the North American Strategy & Consulting capability group and have the opportunity to support multiple industry teams.

Why join us?Publicis Sapient helps forward-thinking organizations thrive in the brave pursuit of Next by digitally enabling the way they work and serve their customers. We’re a community of some of the world’s brightest thinkers and doers, with bold and diverse perspectives, problem-solving creativity, and restless curiosity.

What success will look like for you:Articulate and frame a client’s customer and business problems, and the mutual value of recommendations, initiatives, solutions and phases of a strategic roadmapLeverage a breadth of experience in product innovation, service design thinking and customer research, supported by business strategy and technology into integrated and actionable strategy and execution that will delight and serve customers, bridging strategy concepts to designed products and servicesCollaborate with clients and internal partners to generate strategies and value propositions that utilize innovative technology and emerging channels–web, mobile, social, chat, voice, kiosk, etc. – to compliment traditional modes of serviceSynthesize information quickly, and apply this deftly through a combination of foresight, experience, and agilityFacilitate meetings and workshops with sensitivity to client and team needsAbility to show the traceability and clear shaping of research, data and observations into actionable insights, implications, and initiatives for our clientsHelp to plan, estimate, and manage a track of work (including other individuals) in accordance with budget, deliverables and quality standards while demonstrating measurable value and satisfaction for the clientHelp to grow the business–both in the strategy capability and in support of our industry go-to-market teams, being the champion for customer, market, and technology insights and strategy with clients and internal teamsAs part of career growth, supervise and nurture junior team membersAs part of career growth, contribute to thought leadership internally in the form of practice development with the global Strategy & Consulting capability group; participate in the development and ongoing improvement of industry propositions and capability services through presentations and publishing

You’ll need these experience, skills & attributes:Experience working with globally recognized and clients across different categories, or notable, exceptional work with mid-sized organizationsExperience with a range of customer experience strategy approaches, e.g. customer research and modeling, service design, new product innovation and value proposition development, prioritization methods, business case development, road-mapping, etc.Highly proficient with experience modeling techniques and/or service design; mapping the customer experience across their end-to-end journey and identifying critical moments that drive value to both the customer and the businessExperience bridging “digital” and non-digital products and servicesLed diverse project/product teams (or tracks within teams) in dynamic and fast-paced and globally diverse environmentsProven experience working and feeling comfortable in a multi-disciplinary team environment of strategists, design, engineers, product managers and clientsStrong attention to detail and ability to partner with clients and internal teamsMust be able to articulate strategies, concepts, initiatives, and roadmaps clearly through exceptional oral and written communication skills; good presenter and great listenerWillingness to contribute to new business development and revenue generationA self-starter with an entrepreneurial spiritPost-Covid, travel assumed (50%)

Set yourself apart:Understanding of Agile approaches and toolsUnderstanding of modern product management-based organizational modelsDifferentiated experience in a service-based industry (retail, financial services, healthcare, insurance, etc.)

Career Level:5-8 years of experience developing strategies for connected services and products

EducationBachelor’s and Master’s degrees in design, business, marketing, or equivalent military experience preferred, though professional experience prioritized

Additional Information

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at[emailprotected]or you may call us at +1-617-621-0200.

Vacancy expired!

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