Service Desk Team Lead

Are you looking to be part of a fast-paced customer-focused team with vast growth potential? We at Verisk would love to speak to you about an exciting opportunity on the front lines of our Service Desk. The Service Desk Team Lead is responsible for registering and classifying received incidents and undertaking an immediate effort to solve them.As a Service Desk Team Lead, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.The role will perform the following (but not limited to) tasks:Provide accurate, timely and high-quality customer-focused assistance.Excellent problem-solving skills in a Microsoft Windows Active Directory Infrastructure.Anticipate, identify, reproduce, and resolve problems in areas of specialty in a professional manner.Manage day to day activities of Service desk team. Acts as an escalation point for Service Desk team.Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.Proactively identifies needs for improvements across Service desk operations.