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REACH Beyond Domestic Violence provides safety and support to survivors of domestic violence and empowers community members to promote healthy relationships. Our programs include 24-hour hotline services, emergency shelter, support groups, legal advocacy, specialized children's services, community-based survivor advocacy programs and community education and training. Each year, REACH works with over 6,000 people in our 27 community service area and beyond.
The Shelter Operations Specialist works in our 8 family emergency shelter with survivors of domestic violence and their children. The Shelter Operations Specialist reports to the Director of Residential Programs and works with other members of the shelter team to support a safe and healing environment in a 24/7 shelter program. Among other responsibilities, the Shelter Operations Specialist provides daily house coverage, answers REACH's 24/7 domestic violence hotline, is responsible for the daily operational and maintenance needs of the shelter, manages any conflict or crisis that may arise, and supports volunteers who are scheduled during daytime weekday hours.
The Shelter Operations Specialist must be a team player, self-motivated, understand the operational needs of a residential program, and be systems oriented.
At REACH, we strive to engage in practices described by the Missouri Coalition Against Domestic and Sexual Violence in a publication titled, "How the Earth Didn't Fly into the Sun" about a non-rules based approach to supporting survivors in shelter. We believe in doing individual work from a place of unconditional positive regard for the person you are working with, and a general belief in their abilities and strengths, as well as a conviction that their choices make sense.
The Shelter Operations Specialist maintains a presence in the shelter milieu and works along with other shelter staff members to maintain a comfortable, safe and healing environment within a well-maintained physical property.
Responsibilities of the Shelter Operations Specialist include:
Shelter operations and maintenance:
Complete daily internal and external walkthroughs of the property and address any concerns related to physical upkeep of the property
Proactively maintains supply inventory and replenish as needed
Create and implement schedule of ongoing property needs such as appliance maintenance, periodic safety checks and re-certifications, etc.
Work with external vendors and coordinate operational needs such as pest control, fire safety, snow removal etc.
Create and maintain internal systems that support the work of all shelter staff and volunteers
Coordinate internal and external donations and facilitate the pick-up of items
House coverage:
Provide house coverage at REACH's 24/7 domestic violence shelter
Answer REACH's 24/7 domestic violence hotline
Provide on call back up to the shelter on a rotating basis
Guest/Milieu support:
Provide in the moment support to shelter guests and have follow up conversations with guests regarding any concerns that arise
Provide conflict resolution and crisis management intervention as needed
Intermittently assist with guest transportation as needed to meet their basic needs ( medical appointments, meetings with providers, etc. - use of personal car required)
Assist with advocacy needs including intakes as needed
Provide support and training to shelter volunteers who are scheduled during weekday daytime hours
Other responsibilities:
Attend trainings that are relevant to enhancing the residential program
Participate in clinical supervision and team meetings
Attend events and support programming throughout the agency
Other duties as assigned
Work Schedule:
This is a salaried non-exempt position on a fluctuating workweek
40 hours per week, typically 10a-6p or 11am- 7pm, Mon-Fri with flexibility to adjust hours based on program needs
Occasional evening, weekend, and holiday coverage will be necessary including coverage during inclement weather
Qualifications:
Bachelor's degree or equivalent human services experience
Able to climb and descend stairs, bend, and lift items up to 30 pounds
Own Transportation
Bilingual candidates preferred
2+ years of residential experience preferred
Please send a cover letter and resume to Henryce Gumes, Director of Residential Programs.
REACH is committed to advancing the safety, healing, and empowerment of those who experience domestic or relationship violence, through direct services and education while promoting social justice for individuals and families of all backgrounds. Our employment policies reflect our mission.
Vacancy expired!