Vacancy expired!
- Install, administer, and maintain SAS Enterprise software and solutions
- Diagnose software problems and engineering workarounds
- Work collaboratively with analysts, developers, other implementation team members and customers to engineer enterprise software installations
- Install, configure, manage, monitor and debug mid-tier software & third-party enterprise class software systems
- Document, report, track and implement fixes for software problems with appropriate vendor or SAS Technical Support
- The ability to take responsibility and handle pressure
- Ability to think creatively and solve complex problems
- Self-motivated, fast learner with the ability to operate independently
- Analyze identify and remediate issues
- Provide exceptional customer service via phone, email, and service desk tool as appropriate
- Resolve incidents including troubleshooting hardware and software issues
- Ensuring delivery of project work. Maintaining agreed timeline to bring 100% CSAT
- Technical guidance for the team and adaptability toward new tools and technologies
Vacancy expired!