Vacancy expired!
- Implementation, Upgrading and ongoing management of Avaya Aura Products Including:
- Communications Manager
- System Manager
- Session Manager
- Application Enablement (AES)
- Experience Portal
- Contact Center Products (AACC, Elite, CMS)
- Session Boarder controller (Avaya & Oracle)
- Understanding of Avaya Cloud and Bridge.
- Avaya Messaging Applications s- Aura Messaging & IX Messaging
- Managing projects to upgrade our courts legacy phone and voicemail systems to the new Avaya 8.1 enterprise solution with SIP endpoints to the defined standard.
- Troubleshoot L2/L3 level incidents on core Avaya products.
- Participate in P1/P2 escalation calls and provide customer timely updates
- Working closely with telephony vendors to troubleshoot and resolve issues with all telephone systems and hardware enterprise wide.
- Open tickets and manage escalations with vendors/Avaya when necessary.
- Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc).
- Some travel required.
- Participate in after-hours/weekend project work, if needed.
- 7+ years of Implementation and Support experience working on Avaya Aura Communications Manager and associated enterprise Avaya products.
- Proven expertise with System Manager, Session Manager and AES.
- Expertise with Avaya Contact Center portfolio including EAS, CMS, AAEP
- Avaya next generation applications such as Equinox, Breeze, etc. a plus
- Cisco or other networking experience preferred
- Comprehensive knowledge of technologies found commonly in a Contact Center environment a plus.
- Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.
- Excellent customer relations/service skills.
- Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience.
- Ability to prioritize and handle multiple tasks simultaneously.
- Strong analytical, reasoning, and organizational and project task management skills.
- Exceptional attention to detail and follow through, including proper documentation.
- Ability to understand business systems technologies.
- Excellent Interpersonal Skills
- Self-motivated & ability to work on own or with teams
- Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions.
- ACIS & ACSS - Avaya Aura Core Components certification required.
- ACIS & ACSS - Avaya Aura Communication Applications certification preferred.
- ACIS & ACSS - Avaya Equinox Solution with Avaya Aura Collaboration Applications certification preferred.
Vacancy expired!