Retail Store Manager

Job Description

Overall Job Summary:AStore Managerisresponsiblefor reaching the Sales and Profit goals intheStore by setting a plan to deliver the Best Customer Experience.The role willensure you have the Best Team and support their development, as well aswork with talent and leadershipdevelopment and structured performance management fortheStore Team based on results, values, and leadership.The role willwork in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position is withinourStore & SalesFunctionand reports to ourDistrict Manager,and has the following direct reports:Department Manager, Department Supervisor, Visual Merchandiser (if no SVM).

Core Responsibilitiesincludes butis not limited to:

Sales and Profit

A Store Manager is responsible for reaching the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience.

• Regularly analyze and follow up Sales & Profit KPIs and take actions accordingly to maximize results

• Together withtheDistrict Team, set the hours plan in line with the sales budget

• Together withtheStore Management Team, ensure that scheduling maximizes conversion within the frame ofthe hours plan

• Together with the District and Store team,prioritize actions that have a clear impact on selling

• Give feedback to the District Team regarding the store allocations to secure a good garment level to support the selling

• Ensure that the store execution continually meets H&M standards and follow up using the customer experience tool

• Implement and follow up on the Store Operations Best Practices

• EnsureH&M customer service standards are delivered inthestore

• Ensure that the maintenance inthestore is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly

• Actively prevent loss together with Store Team and ensure that all appropriate audit guidelines are being follows

• Actively participate in executing store routines and tasks including but not limited to delivery truck, garment processing, reductions, and price changes

People and Teams

A Store Manager ensuresthe Best Teams and supports their development. The role will work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership.The Store Manager will ensure we offer all employees fair and attractive work conditions and that all employee relation responsibilities, legal requirements, and H&M policies are fulfilled.

• Oversee and manager recruitment, training, development, and succession planning fortheStore in line with H&M ROTD best practices

• Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow ups and take actions to improve performance and developtheteam accordingly

• Actively work with talent and leadership development intheStore in order to support the business needs

• Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Region/District/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings

• Ensurethathealth & safety, legal, and security issues are being handled to H&M standards and local laws,securing the employee and customer safetyat all times

• Strengthen our Company Culture by promoting feedback in our dailywork and coachtheStore Team to do that same

Additional Accountabilities:

• Sales and profit responsibility forthestore

• Accurate recording of sales figures and hours

What You’ll Need to Succeed:

• High School graduate or equivalent; Associates orBachelor’s Degreeis preferred

• Minimum of 2yearsof retail managementor comparable experience

• Ability to lift in excess of 20 pounds

• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

• Ability to climb a ladder and use a step stool

• Ability to coach and counsel staff on performance management and progressive discipline techniques

• Open availability including evenings and weekends

• Basic computer skills such as browser navigation, software interaction, and data entry are needed

• Around 5% travel required as necessary (District Meetings, Workshops, etc.)

Job Status:Salary, Non-Exempt

EEOC Code:OFM

Additional Information

All your information will be kept confidential according to EEO guidelines.