Vacancy expired!
BH: 3938001
MUST BE ABLE TO WORK ON A SALARY BASIS (without Sponsorship) NO C2C PARTIAL REMOTE Our Client is expanding and currently seeks aTECHNICAL SUPPORT ANALYST"DIRECT-HIRE" LOCATION: Boston, Massachusetts (DAY SHIFT) Leverage your CUSTOMER SUPPORT and TECHNICAL skills to help take your career with our Client to the "Next Level" for 2022 and beyond! Our Client is seeking a Technical Support Analyst to become part of their Client technical support team. You will be responsible for providing support and technical assistance to users and Clients. Responsibilities: · Participating in multiple service, platform or project teams as specialist, technical lead, client lead and/or project lead/manager. · Acting as an application administrator or backup for multiple services. · Operating, maintaining, diagnosing and providing expert level support for a wide variety of technologies.· Client/desktop systems administration. · Mobile devices. · Specialized database management. · Client-server solutions. · Project planning and implementation. · Web-based solutions. · Ongoing needs at the software and hardware level. Perform additional duties as required. Requirements: · 3-5 years' experience in a related technology environment. · Technical Expertise: Demonstrable experience with diagnosing both Windows and macOS issues required. · Must be able to diagnose software, hardware and basic network issues. · Preferred experience with Active Directory, group policy, and server administration skills including monitoring performance and file permissions. · An understanding of restricted use data is required. · Should be comfortable with installing, configuring and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices. · Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP. · Experience with WordPress and web site content management and development. · Experience with a variety of tools commonly used in a complex enterprise environment including but not limited to ticketing, remote assistance, asset management, image and deployment, patching, backup and restore, Endpoint protection, and various native and centrally managed encryption solutions required. · Must be able to lift moderately heavy equipment (up to 50 pounds). · Must hold a valid driver's license. Soft Skills: · Must follow procedures and keep accurate records of incidents and requests while working in the field. · Strong writing and organizational skills required. · Demonstrate patience when problem-solving complex technical issues, remotely or in person, with diverse clients. · Learn and support new technology quickly. · Must possess good interpersonal communication skills. · Strong customer service skills are vital. · Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment. · Interact with all levels of an organization in a professional, diplomatic, and tactful manner. · Work well with external vendors. · Work well with both primary and dotted line reporting. · Work efficiently in multi-functional teams and/or inventively and independently as an individual. · Must possess the ability to work autonomously and retain control in constantly evolving situations. · Must possess a high level of independent decision making.Educational Qualifications: 4 year degree desirable. Shift: Day shift. This position may entail being on call and working evening, weekend and/or holiday hours, as needed. Important information:- There is no per diem with this position
- There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
- MUST be able to work without sponsorship or VISA transfer for this position.
Vacancy expired!