Vacancy expired!
- Health insurance
- Casual Dress code
- 401k match
- Communicates verbally and in writing both internally and externally regarding information needed specific to new product complaints (e.g. physicians, hospital personnel, sales representatives, international offices), initiates and manages the complaint file Investigates complaints/events in a timely manner
- Maintains accurate entry of complaints in database
- Records condition of returned products including observations, photographs
- Coordinates product testing/analysis with other departments and external consultants
- Prepares technical reports of analysis/findings
- Tracks returned products within the database, as appropriate
- Works collaboratively with cross-functional groups (e.g. QEs, R&D) on evaluation trends or findings
- Interprets technical product specifications, Device History Records, or measurements obtained
- Utilizes safe bio-hazard and chemical handling practices at all times
- Participates in cross-functional complaint review groups on a regular basis or as requested (e.g. cross-functional complaint teams, rapid customer response team, Risk Management meetings)
- Lead the investigation, resolution and prevention of product and process nonconformance
- Participate in or lead teams in supporting quality disciplines, decisions, and practices (e.g., represent the Quality function as a Core Team Member)
- Lead in the completion and maintenance of risk analysis
Vacancy expired!