Vacancy expired!
Software Guidance & Assistance, Inc., (SGA), is searching for an Client Services Associate for a Contract assignment with one of our premier Bio Tech clients in San Diego, CA. Responsibilities :
- Responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments within the company, and between the company and its partners, customers and the patient.
- Operates in a supportive function within the fast-paced Client Services department.
- Provide education, guidance, and support to customers and patients about the company's products and services.
- Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and e-mail.
- Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.
- Use problem solving skills to create and offer solutions to customer issues of varied complexity.
- Ensure the successful and secure transmission of company patient reports and other testing status updates.
- Document all communication and maintain appropriate records.
- Assist in sample procurement and supply ordering.
- Assist in entering new test requests into the system.
- Review and update test requests with ambiguous patient information.
- Maintain and update database of patient information.
- Notify appropriate internal management of client issues and complaints.
- Meet deadlines and work gracefully under pressure.
- Demonstrate a focus on listening to and understanding client/customer needs and exceeding service and quality expectations.
- Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.
- Demonstrate flexibility and adaptability in a fast-paced and ever-changing environment, according to shifting priorities.
- Other duties as assigned.
- Bachelors' Degree or advanced education
- High School Diploma or General Education Degree (GED) Preferred Qualifications
- 1+ years of experience in a role where service skill sets are required
- Computer proficiency, strong typing and data entry skills
- One or more years of experience in a client services role where deductive reasoning is necessary and related service skill sets are required
- Ability to work full-time in an open office environment
- Ability to understand and communicate scientific or technical information
- Understanding of HIPAA and importance of privacy of patient data
- Experience with phone-based support or call center experience
- Experience working in a laboratory or life sciences setting
- Ability to work well under pressure while maintaining a professional demeanor
- Ability to prioritize and thoroughly follow up on assigned tasks
- Excellent organizational skills
- Demonstrated attention to detail
- Willingness to learn and understand complexity of industry and business
- Ability to communicate effectively and follow written and verbal instructions
- Ability to handle multiple tasks and work in a fast-paced environment
- Ability to adapt to changing procedures, policies and work environment
- Track record of demonstrated integrity
- Proficient verbal and written communication skills
- Willingness to receive information from all levels in order to achieve desired results
- General knowledge of Microsoft Office and ability to learn and use laboratory management systems
Vacancy expired!