Field Services Lead

Associate's degree and/or 5-15 years of experience. Minimum of 3+ years of experience of leading a team of minimum 5-6 employees in a previous role is mandatoryPrior experience working within a global company, working across major geographic regions is mandatory.Management Experience - leading Service Delivery and Site Services scattered teams across the organization to mentor 2nd level PC/MAC/ network/server/storage infrastructure or contractors.Solid record of success in managing customer satisfaction in an IT Services environment that includes end user desktop support.Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment and highly passionateStrong customer relationship and partner management is highly preferredParticipating in an on-call shift is also part of the job. Ready to travel if required helping other sites and attending calls.Ready to work in 24/7 shifts or extended work timings depending on project requirementStrong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.Certificationso ITIL Foundations,o Industry standard technical certifications, such as A+, MCSE