Job Details

ID #44575630
State Massachusetts
City Cambridge
Full-time
Salary USD TBD TBD
Source TEKsystems
Showed 2022-08-03
Date 2022-08-04
Deadline 2022-10-03
Category Et cetera
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Lab Computing Support Analyst

Massachusetts, Cambridge, 02138 Cambridge USA

Vacancy expired!

Description:A trusted client of ours in Cambridge, MA is seeking a well rounded Lab Computing Support Analyst to join their team on a long term contract to hire.Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions

Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations

Some troubleshooting of lab instrumentslab computer systems interfaces. Assist in data storage solutions

Take an active role in the Incident Response and Problem Management processes, representing the desktop environment. Provide root cause analysis for problems and measures to mitigate future occurrences for re-occurring issues

Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation

Work with instrument vendors as needed in troubleshooting network or connection issues

New PC and refresh deployments are also part of the duties

Provide positive customer experiences when working with users

Top Skills Details:lab equipment, Support, Active directory, Desktop, Windows, Customer Service, Troubleshooting, Office 365, Technical supportAdditional Skills & Qualifications:5+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role

Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills

Experience in using a ticket system experience is a plus

Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required

Hands-on experience with Windows/Linux/Mac OS environments

Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems

Ability to understand and follow GxP application support documents including SOPs and technical configurations documents

Ability to work with all levels of staff within and outside of IT and outside the organization

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources

Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on

Strong written and verbal communication skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Vacancy expired!

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