System and Application Support Analyst

Job Title: Windows 10 Desktop Specialist Department: Information Technology Reports To: Manager or Director of IT Operations General Description: Reporting to the Manager or Director of IT Operations, the Windows 10 Desktop Specialist will be responsible for providing design, deploying, configuring, and supporting desktop technologies in the client's distributed environment. The ideal candidate will have demonstrable experience with Intune and Windows 10 deployment. They will also be responsible for SCCM server management, application management, Microsoft security patch management, Microsoft 365 updates, and building and updating our Windows standard image. This candidate must be a team player and be comfortable working on his/her own. Essential Functions of the job: Key Responsibilities:

• Design, test, and execute Mac/OS and Windows 10 operating system deployments using Intune Autopilot.
• Responsible for maintaining periodic O/S upgrade cycles by testing and deploying O/S upgrade task sequences in SCCM.
• Assist with designing and deploying Intune configurations, policies, and settings for Mac OSX and Windows 10 endpoints in an SCCM co-management infrastructure.
• Maintenance of Intune policies, baselines, and conditional access rules for Mac/OS and Windows 10
• Create and maintain Azure AD security groups for endpoint management.

• Troubleshoot various issues with Windows 10 and applications.
• Develop automated processes using PowerShell.
• Create deployment packages for Configuration Manager and Intune.
• Test, plan, and execute upgrade of Windows 10 and core Office 365 applications.
• Must be at an expert level within Windows 10 Client configuration and Group Policy.
• Has proven engineering experience within Windows 10, SCCM, and Intune.
• Familiar with Windows 10 servicing model and update cycles.
• Identify system problems and recommends solutions to improve processing efficiency and stability.
• Experience with the modules of SCCM with a significant emphasis on administering Intune.
• Windows PowerShell Scripting.
• Additional duties include Platform Patch Management, Software Packaging, Reporting, integrations, monitoring updates via Automatic Deployment Rules (ADR), Update Groups, Deployment packages, and other methods.
• Will be involved in the day-to-day administration of O365, Intune, and Azure AD, including policy and configuration changes.
• Demonstrated experience with SCCM/MECM for patching, O/S deployment, application deployment, driver updates, BIOS updates, and configuration baselines.

• None

• 4+ years of experience in a Systems Integrator or within a large organization (>2000 users) implementing complex IT solutions.
• 6+ years of customer interaction in a consultant, technical delivery, or technical leadership role.
  • Expert knowledge in the following technology areas:
    • Deploying Windows 10 in a large enterprise environment.
    • Cloud Security and Identity skills (IAM, MFA, ATP, Intune, Endpoint Manager, conditional access).
    • Will have experience from all phases of the development lifecycle and of formal approaches to development (Agile, MSF), project management (Prince II, PMP), and service management (ITIL).
    • Solid problem-solving skills required.
    • Must have excellent verbal and written communication skills as well as strong business acumen.
    • Microsoft Technical certifications in relation to Microsoft365 and Azure
    • Experience in desktop virtualization platforms (AWS Workspace, VMWare, Citrix)