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Job Req #: 21-10130Job Description: Executive IT Support AnalystLocation: Cambridge, MAPosition Type: 6-12+ month contract/Contract to hire potential Our Biotech client is looking to hire a motivated Executive Support Analyst to join their Operations team. This is a contract role in their Cambridge office that could turn into a permanent role for the right candidate. This candidate would work closely with the other Support Analyst to manage all VIPs throughout the US, both office and remote-based. Some key points the candidate needs to have (Top Skills):
- Must be a go-getter and forward thinker. Someone that is proactive, not just reactive.
- Must have Mac experience. Though our company is 95% Windows-based, a good portion of our Executives use MacBooks.
- Must be able to work on their own as well as in a team environment.
- Must be able to see projects through completion with minimal supervision.
- Must be proficient in A/V support
- Must have expertise in A/V editing
- Must have availability to work non-business hours as needed
Essential Functions of the job:Executive Support 24/7/365 availability to provide white-glove hands-on or remote support to VIP employees. Complete ownership that results in successful and timely resolution of all VIP support requests. Excels in the ability to decipher technical IT information and clarify it for senior employees. Responsible for maintaining the confidentiality of sensitive and/or classified types of informational documents. The availability to travel in support of local and off-site events. Advise VIPs on technology best practices and perform preventative maintenance in conjunction with our IT standards and support recommendations. Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and showing a sense of urgency and professionalism. Should be well organized and have exceptional managing skills and be able to act without guidance.Audio Video Support Setting up and installing microphones, lights, video monitors, projectors, speakers, and video cameras. Experience working with event coordinators to discuss audio, lighting, and video requirements. Conducting sound, visual, and performance quality checks on a wide range of AV equipment. Purchasing, testing, and operating sound and visual equipment for live events. Troubleshooting equipment and ensuring events run smoothly.Technical Support Expert knowledge in Outlook, Excel, Word, Visio, and PowerPoint. Experience with virtualized environments and software (AWS, Azure, Parallels, VMWare, Citrix, etc.) Experience with Office 365. Must be familiar with all aspects of O365, including Exchange, SharePoint, Teams, etc. Experience supporting VoIP and VPN services. Smartphones, tablets. Win 10 OS configuration and support. Proactively plan and implement application upgrades, maintenance fixes, and vendor-supplied patches. Comprehensive experience using ITSM platforms such as ServiceNow, Remedy, Cherwell, etc.Customer Service White glove concierge level IT support with a focus on outstanding customer service. A high degree of diplomacy with the ability to see and rationalize multiple points of view. Sound administration and interpersonal skills. Must be able to interact effectively in a team and individual work environment Generate customer-facing documents, runbooks, training aids, quick reference guides, and other aids to make employees self-sufficient. Coordinate with various IT groups in resolving incidents and fulfilling requests based on established guidelines. Ensure our SLA (Service Level Agreement) standards are met.Education/Certifications/Experience: Prefer Associate Degree in Computer Science or 5 years of relevant IT experience. Prefer IT Certifications such as CompTIA A+, Network+, ITIL Foundation, HDI Tech Support Professional. 2+ years of experience in IT support activities with a focus on VIP/Executive level support. 5+ years of hands-on experience supporting Microsoft desktops/laptops, Apple and Android mobile devices such as iPads, tablets, iPhones, etc. Ability to absorb and retain information quickly and to present ideas in a user-friendly language. Proven analytical and problem-solving abilities. Exceptional customer service skills.Computer Skills: Windows 10, Office 365, AWS, SCCM, Intune, Mac OSX, MDM, Active DirectoryOther Qualifications: Service Now, Remedy, or other ITSM tools.Travel, Physical Demands and Work Environment:Standing or sitting for long periods may be necessary.Some lifting (greater than 50 pounds) will be necessary.Occasional travel between sites as needed. Audrey LambTechnical RecruiterAscent303-220-6885 If this is not a fit for you or you are not interested, Ascent Services Group offers an excellent Referral Bonus! We look forward to hearing from you! About Ascent: The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences. As consultants for ASG, you will have access to many of the top clients within the industries we serve. Our goal is to deliver innovative talent through proven best practices and effective resource optimization. Become one of ASG s candidates and experience the difference!IND05 Vacancy expired!
