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ABOUT HI USA
Hostelling International, USA (HI USA) is a nonprofit organization whose mission is to help all, especially the young, gain a greater understanding of the world and its people through hostelling. We were founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around. As the nations leading hostel brand, HI USA hosts more than 1 million overnights annually, with guests from more than 100 countries. For over 80 years, HI USA has provided a network of affordable hostels to facilitate interaction among people from diverse backgrounds.
WHAT WE OFFER:
Our staff interact daily with guests from around the country and around the world. We offer the opportunity to make a difference by helping our community of travelers gets to know each other, discover their similarities and differences, and expanding their world views as they build friendships. We believe in staff development and offer additional training beyond the duties of the position.
HOW WE WORK:
At HI USA, we believe in the value of experiential travel to transform lives. We believe in breaking down barriers and stereotypes through authentic connections amongst people. We believe in Success Through Service; we are committed to and accountable for putting people first, listening, and building community. Our staff are expected to provide a fun, casual, homey space for our guests, while working behinds the scenes to maintain a professional and safe environment for us all.
WHAT WE ARE LOOKING FOR:
Do you like to make others feel at home, while trying out your language skills (or that killer translation app!)? Do you love to share your passion for your city with travelers, giving advice on where to go and what to see? You will be the face and heart of the hostel, making people from all around the country, and all over the globe, feel at home. You may be the first person a traveler has spoken to in the US, helping to shape their perception of our country and the city.
POSITION SUMMARY
The Hostel Manager/Field Support Lead is directly responsible for the Hostel operations at HI Hyannis while also leading and providing hands on support to management at 4 other seasonal hostels on the Cape. The successful candidate will have strong management and interpersonal skills. As Field Support Lead, the successful candidate will develop a strong working relationship with key hostel staff to assist with improved processes and operational consistencies across each individual hostel location. The ability to work independently in this role is essential. This is a live-in, seasonal position that will run from April 2020 October 2020 (est).
RESPONSIBILITIES
Management of HI Hyannis
Directly manage up to 5 hostel employees, including a Guest Service Supervisor.
Maintain safety and security of hostel buildings and grounds.
Monitor and maintain accurate reservations.
Respond to guest feedback or concerns in a timely and friendly manner.
Set staff schedules and responsibilities, ensuring coverage for a positive hostel experience.
Lead by example, ensuring the hostel's standard operating procedures for handling cash and credit card transactions, for operating the reservation system, and for tasks required at the open and close of desk shifts are met.
Welcome and check-in guests; orient guests to hostel facilities, customs, and policies; provide information about the local area.
Take on other various tasks such as gardening, painting, or light maintenance as needed.
Fill in for hostel staff as needed, encouraging a teamwork environment.
Field Support Lead 5 hostels
In addition to the above responsibilities, this role will be also responsible for proving basic hostel operations training and support to all HI USA Cape & Island Hostels for the season:
Ensure operating compliance with local guidelines and requirements.
Provide first line of training and support with Guest Centrix PMS to staff.
Provide first line of support around HI month end hostel closing accounting processes.
Provide first line of support around hostel operations, processes, tools and more. (Hiring, Credit Card Processing, ReviewPro, QS, Engagement, CLMI, Group Purchasing, OTAs, Concur Processing, etc.)
Check-in, assist and communicate with managers at other hostels on a regular basis.
Maintain/Increase standards to ensure a positive hostel experience for guests.
Provide basic general support for staff on all issues related to hostel operations.
Visit all hostels on a periodic, regular basis (Minimum one hostel per week)
Ensure operational consistency across the all hostels.
Oversee/support all hostel maintenance needs.
SKILLS/QUALIFICATIONS
4+ years of experience in Hostels Operations or Management preferred
Excellent communication and customer service skills
Ability to lead a cohesive team
Ability to multi task, with attention to detail
Strong and mature work ethic
Willing to travel up to 40% of the time
Able to lift up to 50 lbs
Please reply with your resume and cover letter. In your cover letter, tell us why you would be the best candidate for this job and what characteristics you bring with you to make this a fun place to stay as well as work.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently required to stand, walk, talk, and hear. The employee is occasionally required to climb or balance.
The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Vacancy expired!