02 Oct
Représentant du centre de contact francophone-temps plein (Bourne MA)
Massachusetts, Cape cod / islands

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Convention Data Services in Bourne MA is seeking a full-time bilingual French representative in our Contact Center. This position is full-time and includes our full-time competitive benefits package.

We are a national company based out of Cape Cod employing 200+ employees. We are in a new state of the art building located just minutes from the Bourne bridge.

Please see the full position summary below or on our Career Page at www.cdsreg.com

Please respond by sending your resume through Craigslist of apply directly on our website.

POSITION SUMMARY

Responsible for answering incoming event related telephone calls, emails and web-based chats for the Customer Contact Center.

Input data accurately into the computer by using department standards and show specifics. Must be French Speaking.

Essential Functions

Answers incoming event phone lines promptly, courteously and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner.

Must be French speaking (Canadian French)

Responds to emails professionally and within department standards.

Utilizes and understands data entry notes to accurately enter in data by event.

Updates agent FAQ daily for reporting purposes.

Follows up on customer inquiries and research to assure satisfactory completion, via phone and email.

Remains current on changes in show facts, event notes, policies, procedures and product offerings.

Knows and understands individual trade show components for attendees and exhibitors.

Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.

Performs additional clerical duties and projects as assigned.

Required Skills

Ability to multi-task using multiple computer screens, databases and web pages while engaging with customers. Must have strong interpersonal skills as well as excellent verbal and written capabilities.

Data entry and keyboarding skills (40 WPM) are required. Individual must have a pleasant telephone voice and manner. Must be detail oriented, comfortable with high call volumes, with daily and weekly deadlines.


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