Vacancy expired!
- Perform daily administration in support of Incidents and Service Request related to create and managing user accounts, group management, bulk uploads of data and other actives.
- Develop and deploy solutions for both ServiceNow and custom application based on an established SDLC
- Work with product manager and the ServiceNow architect to maintain an ongoing knowledge of customizations, user pain points and area for improvement
- Constantly seek out and identify inefficiencies, develop a plan and implement solutions focused on automation and ease of use.
- Perform ServiceNow implementation tasks including the deployment of update set, manual data movement, integrations, configurations, etc
- Maintain the integrity of the ServiceNow tool across production and non-production environments, including the maintenance of mid-servers and integrations.
- Support the onboarding of new agencies and users onto the ServiceNow platform.
- Develop clear and concise technical and process documentation, including Unit and User Test Plans as well as knowledge documents.
- Participate in the upgrade cycle for ServiceNow, including coordination of clones, upgrades and testing (via use of the Automated Test Framework).
- Support the design of ServiceNow integrations and work with business partners and technical teams on implementation.
- Maintain an understanding of the current ServiceNow ecosystem within, including out of box features, custom applications and integrations to support organization initiatives.
- Maintain an ongoing knowledge of the ServiceNow product, version upgrades and enhancements, new features, functions and known issues. Qualifications:
- Minimum 3 years of direct experience as a ServiceNow Admin or application owner
- Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping.
- Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
- Hands on experience in Service Catalog/Service Portal modules.
- Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
- Experience with Flow designer, Workspaces and UI Designer desirable.
- Ability to draft and document test plans for both a technical and business user audience.
- Ability to be flexible, adaptable and learn new concepts quickly.
- Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results
- Excellent demonstrable written and verbal communications skill
- Experience with Microsoft suite of office products – Excel, Word, Teams etc. is desirable
- Demonstrates a high degree of customer service and teamwork
- Good organizational, multi-tasking, and time-management skills
- Demonstrated understanding of ITIL processes, operations, and procedures.
- Overarching understanding of ServiceNow Enterprise product suite.
- ServiceNow System Admin Certification required
- ServiceNow Certified Implementation Specialist a plus
- ServiceNow Certified Application Developer a plus
- ITIL Certification is highly desirable
- Onsite work (hybrid) for a percentage of time, currently at 50% on site and 50% remote work is required.
Vacancy expired!