Workplace Experience Coordinator - Lexington, MA

Workplace Experience Coordinator - Lexington, MAJob ID110081Posted21-Mar-2023Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Customer ServiceLocation(s)Arlington - Massachusetts - United States of America, Belmont - Massachusetts - United States of America, Cambridge - Massachusetts - United States of America, Lexington - Massachusetts - United States of America, Malden - Massachusetts - United States of America, Medford - Massachusetts - United States of America, Waltham - Massachusetts - United States of America, Watertown - Massachusetts - United States of America, Winchester - Massachusetts - United States of America, Woburn - Massachusetts - United States of AmericaWe are Host! Designed to complement CBRE’s occupier and landlord service offerings, the Host missionis to create and scale people-led, technology-enabled services that increase individual well-being,personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarterand delight in doing it.JOB SUMMARYThis position is responsible to support and coordinate activities related to delivery of workplaceexperience services for clients, where offered, including administrative support for teams managing anddirecting services. Services may be directly performed by the company, or third-party service providers incollaboration with this position.ESSENTIAL DUTIES AND RESPONSIBILITIESProvides coordination and administrative support for delivery of Workplace Services. Services include,but are not limited to:ConciergeReception / SwitchboardConference & Meeting Room ManagementA/V SupportMeeting & Event ManagementCommunity ProgramsWorkplace Coaching & OnboardingFood ServicesParking & CommuteBicycle & Local ShuttleSupported EmploymentCompany StorePet ProgramsDocument ServicesMail ServicesRecord ArchivingOffice Supply ManagementMoves, Adds, ChangesFurniture ManagementSpace ResetWorkplace OnboardingAssists the Workplace Experience leadership team with general administrative support including invoiceprocessing, travel arrangements, expense reporting, etc. Requests building and/or equipment servicesas needed.Provides administrative support for Workplace Experience team as directed, including expensemanagement, meeting coordination, office and workplace experience equipment care, and supplymanagement.Manages accuracy, production, quality and retention of program materials; which may includeadministration of SharePoint sites or similar. Ensures client and company materials comply with clientand company brand guidelines.Utilizes and maintains integrity of databases and other digital tools associated with service delivery, asrequested.Ensures all billings for business services are invoiced and billed as required.Attends move meetings and coordinate all moves with client contacts.Responds to customer requests and complaints regarding Workplace Experience services.Maintains relationships with vendors that provide services and goods to the office. Ensures all vendorsused have current proof of insurance and contractual documentation in place, per requirements.Administers Workplace Experience team member and third-party service provider on-boarding process,including new employee orientation, training, equipment and software ordering.Assists in the completion of the office Business Continuity plan.Performs other duties as assigned.SUPERVISORY RESPONSIBILITIESNo formal supervisory responsibilities in this position.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and ExperienceHS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.Certificates and/or LicensesNoneCommunication SkillsAbility to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.Financial KnowledgeRequires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.Reasoning AbilityAbility to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.Other Skills and/or AbilitiesIntermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Physical ability to assist with warehouse operations. Able to lift 50 lbs.CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.HostHost is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.Find out more (https://host.cbre.com/)CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)