Senior SRE manager

Job Description

• This is a Senior SRE manager role in the MxDR engineering team based out of North America responsible for leading global SRE operations.
• Embodying a Servant Leadership philosophy, you will help build a culture of speed, innovation, collaboration, and ownership moving forward.
• You will be responsible for building a strong team of contributors who work well together and raise the bar for a good working environment.

• Focus on organizational health while meeting or exceeding engineering deliverable goals. This includes working across the organization and time zones (NAM and the globe) for collaboration
• The Senior SRE manager provides coaching, mentorship, and leadership to the teams and motivates them to perform at their best
• Collaborate closely with senior technical leadership, product owners, and other engineering teams to drive the operational and observability capabilities of the MxDR Platform and Services.
• Leading teams responsible for customer-facing platforms, applications, and services in a 24x7x365 environment.
• Take ownership in driving and evolving the roadmap for the SRE Organization: particularly in the areas of infrastructure automation, observability, and AI Ops
• Design & map Key Performance Indicators (KPIs) to achieve the organization's mission
• Leading teams focused on building scalable cloud-based solutions
• Strong written & verbal communication and organizational skills are essential
• Bring optimization and effectiveness in the process and delivery of work

• 7+ years of experience in the management of reliability engineers and engineering teams in a distributed capacity
• 5+ years of experience in leading teams via Agile process (Scrum, Kanban, Scrumban)
• 5+ years of experience in leading teams in an Amazon Web Services (AWS) environment
• 5+ years of experience in leading teams with a focus on CICD
• 5+ years of proven experience working effectively with distributed teams across North America and/or India and other countries around the globe

• BS Degree in Computer Science or related technical field or equivalent practical knowledge
• Demonstrable ability to deliver large scale solutions that are easily understandable, maintainable, and diagnosable
• Experience with deploying, supporting, and monitoring new and existing services, platforms, and application stacks
• Experience analyzing the complex application, database, network, and OS issues across a distributed large scale customer-facing system
• Experience with DevOps tools, processes, and culture
• Experience with security compliance programs such as ISO, PCI, SOC 1 & 2, is strongly preferred
• Experience in the CyberSecurity industry
• Strong organizational skills
• Excellent written and verbal communication skills
• Detail orientation and experience balancing multiple tasks and deadlines
• Ability to interact with internal and external stakeholders at the executive level
• Experience working with technical teams to build technology-based tools/solutions that will reduce costs and improve the overall program
• Experience in understanding test metrics, release process, and developing them
• Proven successful delivery through professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

• Uncommon ability and motivation to tackle problems and learn fast
• Ability to perform at a high level within a technical team
• Ability to work independently with minimal supervision
• Excellent communication and relationship skills
• Distributed teamwork