Vacancy expired!
- Serves as the product manager for Office 365 collaboration product or product features from evaluating the preview to rolling it out to the users worldwide. Work with the Collaboration team to help make key decisions on priorities and design and works to ensure that all stakeholders are aligned
- Understands both the engineering and business side of Office 365 and other collaboration tools and is ultimately responsible for representing the end-user's needs
- Provides and/or oversees business application functional support services to meet customer performance, availability, service level agreements and customer satisfaction targets. Oversees monitoring of Office 365 tools and tuning of such systems for availability and performance
- Prioritizes, improvises and adapts technologies to address changing business needs and issues as measured by achievements toward business outcomes and value
- Support a growing team of Collaboration Engineers driving performance, teamwork, and accountability through coaching, development, employee recognition
- Deliver subject matter expertise of Office365 and provide value add information and guidance to the team for defining Office365 roadmaps, lifecycle management, roll out strategies, and driving adoption that strengthen the Microsoft infrastructure, security, and end-user client experience
- Drives completion of root cause analysis, resolution of outages, and implementation of corrective and preventive actions in conjunction with internal teams and vendors
- Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments.
- Sets high standards and well-defined, realistic goals for one's self; displays a high level of effort and commitment towards completing assignments in a timely manner; works with minimal supervisor; is motivated to achieve
- Builds constructive working relationships with clients/customers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds.
- Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills
- Effectively exploring alternatives and positions to reach agreements and solutions that gain the support and acceptance of all parties.
- Focuses and guides others in accomplishing work objectives; rewards and recognizes other, both formally and informally, in ways that motivate them. Sets high performance expectations for team members; sets clear performance expectations and objectives; holds others accountable for achieving results. Successfully finds resources, training, tools, etc. to support staff needs. Work with staff to create developmental opportunities to expand knowledge and skill level; provides effective feedback and guidance for career development.
- Bachelor's or Master's degree in Information Technology or related field
- 7+ years of job related experience in Information Systems, with experience as business analyst, project management, product owner,
- 3+ years of experience administering an Office 365 environment
- 2+ years of supervisor experience
- Prior experience in Agile or ITIL methodologies preferred
Vacancy expired!