Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We are seeking an onsite Level II Desktop Support Technician for a new opportunity in Southborough, MA. You will be part of the initial team opening up their new facility in Southborough and then working with their ongoing technology needs. Assist with Hardware Break / Fix
- PC lifecycle activities focused on the shop floor and engineering users
- Installation, Move, Add, Change (IMAC)
- Post imaging pc setup support
- Installation of local site applications and configuration of the machine so that it is ready to be deployed to its end use case
- Data Transfer
- Assist end-users with data transfer activities during PC change activities
- Client connectivity and configuration support
- Network - Print / Scan / Fax
- Resources may be requested by Company to perform tasks including OS troubleshooting and reloading of core load images (may include data transfer)
- Software support for Company core image and additional approved software identified
- Including local site applications and core manufacturing / engineering applications
- Support desktop configuration, software installs and removals, de-installs, driver updates, and virus remediation
- Network Physical Support and Assistance
- "Hands and eyes support as requested to perform physical tasks such as software upgrades, physical swaps, and reboots under the company's guidance
- "Hands and eyes network assistance during Standard Business hours
- "Hands and eyes server support during normal business hours
- Non-Business Hours support will be scheduled and provided as agreed by the parties
- Assist with the resolution of connectivity problems for end-users
- Provide "hands and eyes assistance with audio-visual equipment located in the offices, meeting rooms, and training facilities
- Provide "hands and eyes " for other Company providers as necessary to perform physical tasks such as software upgrades, physical swaps, and reboots under their guidance
- Assist with PC connectivity and configuration of audio-visual equipment, troubleshooting, and testing the equipment and configuration settings, as directed by Company or its designated service providers
- Minor maintenance including a bulb replacement
- Assist with printer troubleshooting and resolution of such basic issues as, paper Jams, toner replacement, basic configuration issues
- Assist the Company's facilities team and Company designated service providers to provide printer maintenance
- Conference Room
- Assist Company's facilities team and external vendors as directed by Company to provide conference room maintenance, including PCs, phones, and audiovisual equipment
- Provide assistance with technology equipment used in manufacturing environments including, but not limited to: Non-standard PCs, PCs connected to manufacturing equipment, thin Clients, legacy operating systems, barcode readers, Desktop, label, barcode printers
- "Hands and eyes for Company Network Accessible Storage equipment for configuration or equipment replacement or repair as directed by Company
- Assist Sites in preparing their IT infrastructure for impending natural disasters, for example, back up data, shut down equipment per provided policies
- Identify and rectify connectivity problems for existing users, including issues that arise during Company's IMAC activities Identify and rectify telephony service delivery issues, both configuration, and hardware related, engaging third-party maintenance providers and Company staff as reasonably required and approved by Company
- Assist with installations, configurations, and maintenance activities in the server environment
- Assist with server upgrades
- Perform approved maintenance on user accounts
- Assist with backup, recovery, and security procedures
- Assist with the resolution of problems associated with server hardware and application software
- Follow established procedures to detect, diagnose, and report application related problems
- Install new software releases, system upgrades, and patches
Vacancy expired!