Vacancy expired!
Change Agent ConsultantWe are passionate about helping millions of people find financial freedom. This passion has driven our goal to develop highly interactive digital experiences for our customers, as well as build an innovative & next generation employee technology experience, in order to attract and retain first class talent in the organization.Our organization is focused on preparing for implementation of next generation employee technology tools that are innovative, simple to use, personable and collaborative to transform the culture of our company. If you are someone who loves to lead, influence an organization in building a new practice that will make a difference, this is your shot!We are looking for an Adoption Lead to contribute to the successful implementation of technological transformations for current & future employees. In this role, the successful candidate will develop technology implementation plans, supporting releases with training and documentation, and setup post-release support resources.This is an execution role that provides significant exposure to senior leadership and individual contributors across all divisions.Key Responsibilities
- Identify, lead the development, facilitation, and execution of complex initiatives using strategic business performance management and change management methodologies and related tools
- Conduct readiness assessments and utilize customer research to craft technology release roadmaps.
- Tailor change management plans to accommodate the needs of the various impacted stakeholder groups
- Partner with senior leadership to ensure change team-alignment on release activities
- Evaluate and ensure user readiness; define and measure success metrics and monitor change progress; track and report issues
- Create documentation and conduct training sessions that support the release of new technologies to home office employees.
- Collaborate on communication plans and contribute to their development.
- Setup post-release support efforts
- Regularly interface with end users of home office technology to identify improvement opportunities
- Regularly communicate with the stakeholder community to assess potential change fatigue
- Develop and maintain ownership of the Employee Experience Advocate network
- Bachelor s degree in business administration or related field
- At least 8 years of experience influencing levels above, below, and equal to position toward a common goal by customizing communications and engagement to meet the needs of varying audiences
- At least 5 years of experience informally or formally leading teams; developing and executing change management plans for large groups of stakeholders; and experience with agile, start-ups/implementations of systems, products, or services
- Certified in Prosci s Change Management program or equivalent certification
- MBA designation preferred
- Proficiency in ADKAR model of change management principles, methodologies, and tools
- Agile methodology and software development life cycle experience
- Proficient experience with Project Management tools including but not limited to: Atlassian Jira, Zephyr for Jira, Camtasia, Articulate, Visio, Lucid Chart, Smartsheets as well as MS Office Suite or Google suite
- Familiarity with ServiceNow Knowledge Articles or similar knowledge management system
- Bachelor s degree in business administration or related field
Vacancy expired!