Vacancy expired!
Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates. Title: Systems Consultant - MasteryStart Date: 10/04/2021End Date: 10/04/2022Location: Springfield, MA
Duties: Duties: Job Title: Systems Consultant Informatica (2 Resources) As an experienced member of this Technical Support Team you will be responsible for maintaining the health and stability of homegrown, on premise vendor solutions, and integration with Software as a Service (SaaS) vendor applications. The ideal candidate must have an eye towards customer service, a working knowledge of a wide range of technologies, and be an active participant in technology discussions, operational support, and business impact analysis.Roles & Responsibilities•Support multiple business applications running on multiple technologies Implement application and/or environment changes to ensure application availability Troubleshoot and resolve issues with any component of the application or infrastructure using Standard Operating Procedures (SOP) and Knowledge Data Bases (KDB) Resolve production problems/issues and batch abends to ensure timely availability of product online for business use within the given service level agreement, and provide day to day support for existing systems Perform [code changes] and/or testing of changes associated with systems •Create test plans to verify logic of new or modified programs and conduct unit testing, system testing and regression testing to validate the code modifications Plan and assist in migration of code between different environments, and participate in production implementations •Client interaction including query resolution for business partners Perform daily health check of all environments •Help users develop and/or enhance reports for meaningful application results/metrics Identify opportunities to automate repetitive processes increasing efficiency Orchestrate cross infrastructure teamwork groups to resolve or enhance system performance, address incidents, and/or execute regularly scheduled maintenance •Communicate and collaborate with other application support teams'' technical resources and stakeholders regarding status, technical issue resolution, and/or creative problem solving Monitor system usage for adherence to security, compliance, or audit requirements.•Administer, monitor, and maintain system security.•Build client trust and respect, establish client relationships, and develop rapport with multiple business partners.•Participate and engage in all team meetings.•Document best practices and operational procedures Facilitate continuous improvement within the environment.•Review the platform for cost savings.•Rollout operational changes and functional enhancements as per schedule Manage and develop team capability for resolving complex incidents.•prepare status reports for Customers and internal stakeholders WITH the objective of resolving incidents and addressing adhoc requests to support high complex issues WITHIN THE LIMITS OF predefined corporate guidelines.Skills:•Stakeholder Management Communication with Business users related to resolving queries obtain clarifications and providing updates.•Setup Business bridge calls to update status of Critical incidents.•Outages Follow up with internal and external stakeholders.•Customer and Vendor liaison to progress tickets to resolution Responsible for the project tasks assigned.•Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.•Manage queue effectively and allocate tasks to the team based on an allocation plan.•Service Tracking Ensure assigned tasks are completed within targets set the tasks include incidents service requests identified problems Operational changes enhancements etcSkills•Excellent verbal and written communication skills to be used across multiple mediums (i.e. conference calls, Teams, Slack, meeting minutes, etc.) when working with both technical and non-technical audiences located in multiple geographic locations •Demonstrated ability to work independently and grasp concepts quickly •Demonstrated sharp, analytical, problem solving, and decision-making skills Strong interpersonal skills •Demonstrated ability to address multiple priorities (i.e. ad hoc requests and escalated support issues) in a fast-paced, collaborative environmentTechnical•Experience with Informatica Power Center, Unix, Powershell, SSI, SQL Server Experience in working with multiple database (i.e. MS SQL, IBM DB2/UDB, Sybase, Microsoft Access 03-16, etc) •Familiarity with Web Methods, GitHub & AWS is a plus Knowledge of monitoring, scheduling, ticketing and integration tools (i.e. TWS Maestro, Informatica, ServiceNow, and xMatters) •Experience with multiple Software Development Lifecycles (SDLC), ie. Agile, Waterfall, etc.•Experience in Insurance and/or financial services industry is a plus.•Minimum 5 to 10 years of experienceRequired Skills:•Customer Service•Financial Services•Informatica•Integration•MaestroAdditional Skills:•METRICS•Operational Support•Problem Solving•SAAS•Scheduling•SDLC•Software AS A Service•Software Development•System Security•Technical Support•Application Support•AUDIT•Client Interaction•Customer Service Oriented•DATABASE•DATABASES•DB2•Excellent verbal and written communication skills integrator KDB liaison maintenance MS SQL server regression testing retail sales rollout service level agreement Sop SQL server structured software Sybase system testing test plans UDBLanguages:•English, Read, Write, SpeakMinimum Degree Required: •Bachelor''s DegreeVacancy expired!