Job Details

ID #20106496
State Massachusetts
City Springfield
Job type Permanent
Salary USD TBD TBD
Source Rose International
Showed 2021-09-23
Date 2021-09-22
Deadline 2021-11-20
Category Systems/networking
Create resume

Systems Consultant Java

Massachusetts, Springfield, 01101 Springfield USA

Vacancy expired!

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates. Title: Systems Consultant JavaStart Date: 10/04/2021End Date: 10/04/2022Location: Springfield, MA 01111Description: As an experienced member of this Technical Support Team you will be responsible for maintaining the health and stability of homegrown, on premise vendor solutions, and integration with Software as a Service (SaaS) vendor applications. The ideal candidate must have an eye towards customer service, a working knowledge of a wide range of technologies, and be an active participant in technology discussions, operational support, and business impact analysis.Support multiple business applications running on multiple technologiesImplement application and/or environment changes to ensure application availability Troubleshoot and resolve issues with any component of the application or infrastructure using Standard Operating Procedures (SOP) and Knowledge Data Bases (KDB) Resolve production problems/issues and batch abends to ensure timely availability of product onlines for business use within the given service level agreement, and provide day to day support for existing systemsPerform [code changes] and/or testing of changes associated with systemsCreate test plans to verify logic of new or modified programs and conduct unit testing, system testing and regression testing to validate the code modificationsPlan and assist in migration of code between different environments, and participate in production implementationsClient interaction including query resolution for business partnersPerform daily health check of all environments Help users develop and/or enhance reports for meaningful application results/metrics Identify opportunities to automate repetitive processes increasing efficiency Orchestrate cross infrastructure teamwork groups to resolve or enhance system performance, address incidents, and/or execute regularly scheduled maintenance Communicate and collaborate with other application support teams' technical resources and stakeholders regarding status, technical issue resolution, and/or creative problem solving Monitor system usage for adherence to security, compliance, or audit requirements. Administer, monitor, and maintain system security. Build client trust and respect, establish client relationships, and develop rapport with multiple business partners. Participate and engage in all team meetings. Document best practices and operational procedures Facilitate continuous improvement within the environment. Review the platform for cost savings.

Skills: Knowledge, Skills, Abilities Rollout operational changes and functional enhancements as per schedule Manage and develop team capability for resolving complex incidents. prepare status reports for Customers and internal stakeholders WITH the objective of resolving incidents and addressing adhoc requests to support high complex issues WITHIN THE LIMITS OF predefined corporate guidelines.Stakeholder Management Communication with Business users related to resolving queries obtain clarifications and providing updates. Setup Business bridge calls to update status of Critical incidents. Outages Follow up with internal and external stakeholders. Customer and Vendor liaison to progress tickets to resolutionResponsible for the project tasks assigned. Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure. Manage queue effectively and allocate tasks to the team based on an allocation plan.Service Tracking Ensure assigned tasks are completed within targets set the tasks include incidents service requests identified problems Operational changes enhancements etc. Skills:Excellent verbal and written communication skills to be used across multiple mediums (i.e. conference calls, Teams, Slack, meeting minutes, etc.) when working with both technical and non-technical audiences located in multiple geographic locationsDemonstrated ability to work independently and grasp concepts quicklyDemonstrated sharp, analytical, problem solving, and decision-making skillsStrong interpersonal skillsDemonstrated ability to address multiple priorities (i.e. ad hoc requests and escalated support issues) in a fast-paced, collaborative environmentTechnicalJava, Struts, Spring, Python, Websphere, Powerbuilder, Javascript, CSS, and Crystal ReportsExperience in working with multiple database (i.e. MS SQL, IBM DB2/UDB, Sybase, Microsoft Access 03-16, etc )Knowledge of monitoring, scheduling, ticketing and integration tools (i.e. TWS Maestro, Informatica, ServiceNow, and xMatters)Experience with multiple Software Development Lifecycles (SDLC), ie. Agile, Waterfall, etc.Experience in Insurance and/or financial services industry is a plusFamiliarity with Informatica, WebMethod, AWS & Main Frame is a plus.Minimum 5 to 10 years of experienceEducation:• Bachelors degree preferred.

Required Skills:• Customer Service, Financial services, Informatica, Java.

Additional Skills:SOPSPRINGSQLMAESTROMETRICSOPERATIONAL SUPPORTPROBLEM SOLVINGSCHEDULINGSDLCSOFTWARE DEVELOPMENTSYSTEM SECURITYAPPLICATION SUPPORTAUDITCLIENT INTERACTIONCRYSTAL REPORTSCSSCUSTOMER SERVICE ORIENTEDDATABASEDATABASESDB2EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLSINTEGRATORJAVASCRIPTKDBLIAISONMAINTENANCEMICROSOFT ACCESSPOWERBUILDERPYTHONREGRESSION TESTINGRETAIL SALESROLLOUTSAASSERVICE LEVEL AGREEMENTSOFTWARE AS A SERVICE

Languages:

• English (Read, Write, Speak).

Minimum Degree Required:

• Completed High School (Diploma or GED)

Vacancy expired!

Subscribe Report job