Vacancy expired!
Could you be a good fit? We’re looking for the best, highly skilled Help Desk Coordinator to join the team of our exceptional client located in the Pepperell MA area for a full-time opportunity. The client is a CISCO shop that uses SolarWinds for monitoring purposes. The right candidate will start off as a network professional with plans to transition into more of a security engineer.
Benefits:- Hybrid (3 days onsite, 2 days WFH)
- Healthcare Medical (PPO or HMO)
- Dental Insurance
- Health Savings Account (HSA)
- 401k
- Analyze, troubleshoot and resolve software & hardware issues for CLIENT's users (examples include: Windows 7/8/10, MS Office 2010-2019, pc hardware and peripherals)
- Maintain communications with CLIENT users, keeping them informed of the status of their requests and following up to ensure requests were completed to their satisfaction
- Process IT equipment/hardware and software delivery and installation requests
- Manage the IT Service Desk ticketing and knowledgebase system, utilizing the system to record, assign, track, close, and analyze all IT Service Desk requests
- Administers Active Directory and MS Exchange Servers with user updates
- Have experience in a technical desktop support position, preferably within a corporate department
- Have successful experience troubleshooting various software OS and MS applications, including Windows 7/10 and MS Office 2010 - 2019
- Have working knowledge of PC hardware and software systems, PC and networking operating systems, data communications, tablets/mobiles devices, and relate technologies
- Have strong customer service, problem solving, and organizational skills
- Windows 7, 8, 10
- MS Office 2010 - 2019
- Active Directory and MS Exchange
- Competitive PTO and company holiday schedule
- The opportunity to work in a flat organizational structure with minimal hierarchy
- A chance to learn and adopt new technologies and processes
- Our Vision: To promote and foster the growth of information technology (IT) in our world…one candidate, one client, one community at a time.
- Our Goal: To coach clients and candidates through the entire placement process and cultivate long-term healthy business relationships.
- Our Culture: At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.
Vacancy expired!