Vacancy expired!
Job Description
As a TechnicalSupport Engineer, you will be handling the support level 1 and support level 2 requests around the Nexthink solution and its different components. You will be based in our Boston office.
The candidate must have a previous experience in technical support, be ready to learn and open to feedbacks coming from his peers and superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for.
Job Duties- Level 1 and Level 2 support for customers and partners
- Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
- Constant tracking of every request from the beginning until its resolution
- Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic
- Willing to grow into a Team Lead role
Qualifications
- At least 5 years of technical support experience
- Consolidated experience in troubleshooting Linux server-side applications
- Consolidated experience in virtualization and system and network administration
- Basic understanding of Linux scripting
- Good knowledge of Windows Operating Systems
- Excellent written and verbal communication skills in English
- Very strong orientation towards customer service
- Curiosity and strong attention to details
- People management skills
Additional Information
This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.
Vacancy expired!