Intern Program - Sales Operations Intern

Epsilon is seeking a Sales Operations Analyst to go through our Summer Internship Program. In this role you will support sales team members and related departments including marketing and inside sales worldwide. Assist other sales operations team members for several different on-going projects both in Excel and Salesforce. Act as the Tier 1 support for incoming help requests from the different sales teams.As an intern you’ll participate in a formal Intern Program, which is an 11-week summer program that aims to create a meaningful early career experience for university students. The program offers professional development & hands-on training, networking opportunities with people throughout the business including multiple projects & social events, and the consideration for full-time employment. Duties & ResponsibilitiesTier 1 support for basic Salesforce help requestsWork with data from Salesforce into Excel for different types of projectsStandardize information to import data from Excel into SalesforceCreate new user profiles based on the role and access neededUpdate active users within SalesforceEdit training and process documentationUpdate tracking documents in Excel for numerous projectsData analysis from Salesforce and Excel as neededPreferred QualificationsBachelor’s degree candidate in Business Management, Administration, Finance or other concentrationsSalesforce experience is preferred but not a requirementGood verbal communication skills – comfortable communicating over the phone and in person with sales team members and management staff at various levelsGood written communication stills – ability to produce professional documents and emailsUser support and user training experienceGood planning and prioritization skills – handles multiple tasks with conflicting/ overlapping timelinesSets expectations appropriately and meets deadlines consistentlyAble to effectively communicate status to managementGood team member – builds working relationships with team members and personnel at all levelsSelf-starter – shows initiativeGood attention to detail