Decision Support, Senior Manager

Team OverviewThe GTM Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action.Our team operates at the intersection of data, analysis, and strategy:Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisionsDecision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomesBy connecting data to action, our team ensures the GTM organization operates with speed, alignment, and confidence.The Decision Support, Senior Manager plays a critical supporting role in the GTM Decision Support function. As a high powered individual contributor, you’ll conduct research, analyze data from multiple sources, and preparing executive-ready synthesis to inform key decisionsYou’ll thrive here if you’re detail-oriented, curious, and enjoy connecting the dots across complex datasets to uncover insights that inform business decisions.Key ResponsibilitiesAnalysis & Data SupportPartner across functions to consolidate and validate data from diverse sources - pipeline, bookings, renewals, product usage, compensation - to enable informed, strategic decision-makingPartner with Decision Support Lead to conduct structured analyses, answering specific business questions that inform leadership decisionConvert insights into structured frameworks, working models and decision-support tools that accelerate executionSupport creation of executive-ready presentations, reports, and decision briefs by translating analytical outputs into clear visuals and summariesMaintain consistency in metrics and definitions across analyses to ensure alignment and accuracyCollaboration & Process SupportPartner with cross-functional teams (Finance, Sales Ops, DT, HR, Customer Success, Product) to reconcile inputs and clarify assumptionsTrack follow-ups from decision forums and operating rhythm meetings to ensure alignment between insights and actionsIdentify recurring issues or gaps in data and propose improvements to support more efficient analysesWhat Success Looks LikeAnalyses are accurate, timely, and provide clear inputs to decision-makingDecision Support Leads can focus on executive engagement and problem-solving without needing to double-check core analysis.Stakeholders trust the analysis for completeness and clarity, reducing rework and reactive follow-ups