Executive IT Support Liaison

Job DescriptionExecutive IT Support LiaisonWaltham, Massachusetts, US Full-Time Internal/ExternalJob Title: Executive IT Support LiaisonReports to : Sr. IT ManagerGroup / Division: Global IT - Corporate Infrastructure & Security - Secure Digital Workplace - Employee ExperienceCareer Band: 6Job Track: ProfessionalPosition Location: US - Waltham, MassachusettsWhat Will You Do?As the Executive IT Support Liaison in Waltham, you are the face of IT for our executive team at our Global Headquarters. You are the contact point for all IT needs for our CEO and our Company Leadership Team. You work closely with executive assistants to ensure they and their executives receive outstanding support. You provide insightful advice and professional, hands-on technical support to Thermo Fisher executives in need. You quickly address issues, with perseverance and kindness. You can accurately assess situations, staying conscious of time demands. You always maintain executive presence blending temperament, competencies, and skills that, when combined, send all the right signals. You fulfill Thermo Fisher’s service commitment with style, speed, and skill. Most importantly you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.Background:The Executive IT Support Liaison is primarily responsible for 24/7 technology and meeting support for the Thermo Fisher Executive Team. The role will focus on the employee experience for the Leadership Team and oversight of current initiatives. Must be enthusiastic, informative, skilled, and able to provide credible troubleshooting while connecting with customers of various levels of the organization, from executive to engineer. Supported technology will include Microsoft and Apple devices such as laptops, tablets, mobile devices, local area networking, telephony and audio/visual components. Provide mentoring/functional leadership for the local desk side support analyst/s and colleagues. Partner with Leadership IT Support and Regional IT Managers to provide customer concerns and relay needed recommendations to improve processes and procedures to add efficiencies. Will need to consistently communicate and collaborate closely with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints. Work with IT and other functions to ensure the business is keeping the executive team in mind in all that it does.Responsibilities:

Ability to travel 25%+ Leverage PPI to enable constant improvement

Provide regular updates to management as requested by lead

Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner

Deploy, support and troubleshoot issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices

Advise executive colleagues on technology standard methodologies and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations

Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism

Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

Design technical manuals/documentation and provide executive colleagues with training on hardware, software and day to day processes

Requirements:

Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success.

You have Superior work ethic

“customer first” attitude

Innovative

Provide “white-glove” treatment to colleagues

Enjoy meeting people and forming relationships with colleagues

Background in tech support and customer service

Desire to solve problems

Exceptional at communicating technical concepts

Sense of urgency!

Leadership Skills

Punctual!

Enthusiastic about learning new technologies and processes

You can work with minimum supervision and be self-motivated

You are agile at finding the right solution in any situation

Maintain adaptability

Technical:

Significant experience

Windows 11

Office365 Products

Microsoft Teams

iOS devices

Managing teams in ServiceNow

Accessing/Analyzing Data in PowerBI

Mac Hardware/OS

Video Conferencing hardware

Townhall/Event Production

Network troubleshooting

Hardware Experience

Dell/Mac

iPhone/iPad

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.ACCESSIBILITY/DISABILITY ACCESSJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.