Partner Technical Architect

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize.While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements.What You’ll DoAs a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.Partner Strategy & Business DevelopmentServe as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.Pre-Sales Excellence & Solution StrategyLead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.AI-First Innovation & Co-CreationChampion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.Ensure partner offerings progress from concept through validation to scalable commercialization.Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.Value Engineering & OrchestrationConnect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.Support executive-level conversations with clear value narratives and outcome-based storytelling.Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.