Job Details

ID #46032558
State Massachusetts
City Waltham
Job type Permanent
Salary USD $75,000 75000
Source Meduvi LLC
Showed 2022-09-27
Date 2022-09-23
Deadline 2022-11-21
Category Technical support
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Technical Support Specialist - Medical Devices

Massachusetts, Waltham, 02451 Waltham USA

Vacancy expired!

As the Point of Care (POC) Installation and Support Specialist you will provide installation, telephone and remote access support to users of our POC meters, device management software, and middleware. Please note that this is a fully onsite position at our Waltham headquarters.Must have experience working with Medical Device support

Responsibilities include:
  • Provide post implementation connectivity support and troubleshooting, on-going system maintenance, remote installation, configuration and training of Nova POC meters and device management software.
  • Coordinate and install Nova software upgrades as well as assist the Implementation Managers with on-site connectivity installation support.
  • Occasionally coordinate with vendor partners to configure device management software interfaces to middleware data and interface management platforms.

Qualifications:
  • BS degree in Computer Science/Technical Degree or equivalent work experience.
  • 1-3+ years of experience providing technical support related to medical devices or software; candidates with more experience are also encouraged to apply since the role could be hired at a more senior level
  • Experience in Windows 10 and Server 2012/2016 operating systems.
  • Ability to utilize remote access services such as Cisco VPN, Citrix, or p/c Anywhere.
  • Understanding of Web Interfaces, Relational Databases, TCP/IP and wireless networking.
  • Strong oral and written communication skills are critical for success.
  • Must be available to provide occasional, on-call support to cover nights and weekends on a rotating basis (additional compensation will apply).

Vacancy expired!

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