Vacancy expired!
- Support the existing Salesforce solutions within Service Cloud and Community Cloud (and related solutions), working on production support, trouble-shooting issues, and implementing small to medium enhancements. Contribute to large strategic projects and/or new solutions in this space.
- Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities
- Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc
- Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions
- Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions
- Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed
- Support Project Managers planning, execution and management of project deliverables and risks
- Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing
- 3+ years of global Customer Support experience, including multi-channel contact center, case management, workflow, knowledge management, online self-service, communities, collaboration, reporting and analysis, IVR and CTI, in a Cloud solution environment
- 3+ years of Salesforce.com experience including Service Cloud and Community Cloud
- Salesforce Admin certification required
- Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders
- Strong organizational and analytical skills with attention to detail
- Excellent written and verbal skills
- Ability to accept and manage changing priorities and address issues quickly and professionally
- Clear career progression
- Vision, Dental and Heath Insurance
- PTO!
Vacancy expired!