Sr. Manager, Sales Training

Job Description

The Senior Training Manager (STM) role is responsible for designing, developing, and implementing training programs in their assigned area of expertise, while supporting the training facilitation across the broad Biogen portfolio. Area of focus to include learning programs which will increase the skills, knowledge, and behaviors of commercial customer-facing roles with a goal of positively impacting field results. Learning programs to include new hire training, product launches, national, divisional, and regional meetings, distance learning programs, instructor-led programs, and other identified training opportunities and methodologies.

In this role the STM will work closely with sales and marketing team members to ensure a thorough understanding of products in the marketplace and develop training to support tactical implementation of the marketing strategy. The STM will work with other training team members and field force trainers to achieve business and learning goals. In this role, the STM must partner effectively with Sales, Marketing, Medical, Regulatory, Legal, Compliance, Patient Services, and other strategic partners to develop and deliver training that helps drive business results.

• Design and developing training content in assigned area of therapeutic expertise; goal is to increase field force skills and knowledge to positively impact field results
• Analyze, design, develop, implement and evaluate (ADDIE) sales training programs and materials for continuing education of experienced commercial organization
• Support learning needs for ongoing business needs including product launches, national meetings, region meetings utilizing a blended learning approach with a mix of live and virtual platforms for delivery
• Facilitate learning delivery in area of assigned therapeutic expertise while also flexing to support the broad Biogen portfolio as needed
• Engage with field leadership to provide feedback on new hire developmental needs and performance
• Design and analyze assessments to identify skills and knowledge gaps for future learning opportunities
• Design and analyze learning surveys to assess impact of learning programs
• Partner with marketing team to ensure a thorough understanding of products in marketplace, strategies, and tactics; develop training to support tactical implementation of strategy
• Collaborate with Legal, Regulatory and Compliance to develop and secure approvals of learning content for commercial organization
• Partner with Sales Leadership to understand learning needs and priorities for successful customer engagements.
• Manager external vendors to build high quality learning content; ensure delivery on time and within set budget
• Engage broadly within the US Sales Leadership, Commercial Learning and Field Force Trainers to ensure alignment and achievement or organization
• Apply principles of adult learning to ensure training effectiveness. Access resources to keep up to date on industry best practices and learning strategies.
• Develop workshops and learning materials to support US and Global learning needs

• Excellent written and verbal communication skills.
• Excellent presentation and facilitation skills
• Ability to teach, coach and develop people in complex sales organization
• Ability to collaborate and execute in a matrixed environment
• Understanding of the selling process – ability to comprehend and execute sales processes
• Ability to manage multiple projects simultaneously, complete on time and on budget
• Resulted oriented with high standards and achievement of stretch goals
• Proficient with Microsoft Word, PowerPoint, Excel and other tools
• Proficient with variety of Platforms for Virtual Learning (eg:Teams, Zoom, etc)
• Experience with Veeva Vault or other content approval tools/systems

Qualifications

• 3 – 5 years professional experience required
• Pharmaceutical or biotech selling experiences preferred
• Successful healthcare industry training, marketing or clinical experience preferred
• Ability to think critically and strategically
• Excellent oral and written communication skills
• Personal accountability for results and integrity
• Relentless focus on rapid and disciplined action
• Respect for individuals and diverse contributions of all stakeholders
• Critical thinking and problem solving
• Collaboration and teamworking
• Motivating and developing others

• Bachelor’s degree required

Additional Information

At Biogen, our mission is clear: we are pioneers in neuroscience. Biogen discovers, develops, and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. One of the world’s first global biotechnology companies, Biogen was founded in 1978 and today has the leading portfolio of medicines to treat multiple sclerosis, has introduced the first and only approved treatment for spinal muscular atrophy, and is focused on advancing neuroscience research programs in Alzheimer’s disease and dementia, MS and neuroimmunology, movement disorders, neuromuscular disorders, acute neurology, neurocognitive disorders, pain, and ophthalmology. Biogen also manufactures and commercializes biosimilars of advanced biologics.