Vacancy expired!
- Provide Help Desk support to all users via Ticketing System and Help Desk phone line.
- Provide support and technical assistance to corporate computer end-users via face-to-face visits, telephone support, and remote access programs (both Windows and Mac)
- Routine tasks will include installation, configuration, network access, support and troubleshooting operating systems and productivity software in a corporate WLAN/WAN/LAN environment.
- Provide support and technical assistance for iPhones and iPads, peripheral equipment, and software
- Provision, manage accounts, and provide support for various internal and cloud-based systems
- Heavily involved in deploying new hardware, assigning to appropriate User groups for automated software rollouts / upgrades, backups and retirement of obsolete hardware.
- Attend training seminars and in-service programs as requested by supervisor.
- Evaluate and recommend desktop hardware and software.
- Assist training customers/users on various desktop functions; Work conditions may occasionally include moderate noise if working in a production area, exposure to mechanical and electrical hazards associated with computer equipment, and handling of light to moderately heavy objects.
- Must have at least two years' help desk experience.
- Associate Degree/ Relevant certifications include CompTIA A+, CompTIA Network +, CompTIA Linux+, CCNA, Apple, MCP, MCDST, MCSA, and/or MCSE and are a plus.
- Experience supporting coordination of PC hardware (Dell hardware a plus), Microsoft Windows 10 and higher, Office 2013 and higher
- Strong experience supporting coordination of Apple hardware repairs, OS X 10.9+, Office 2016 and Office 0365 for the Mac and Outlook/Apple Mail for the Mac. Ability to understand which part End user is requesting.
- Experience with current and popular cloud applications and configurations, like OneDrive, Google Drive etc excluding central configurations
- Experience with remote access programs including Cisco VPN, Windows Remote Desktop, Windows Terminal Server
- Experience with Windows Active Directory Networking including logon account management, group/user policies, logon scripts, network printers, etc.
- Experience with virtualization technologies including VMware Fusion, ESXI, Workstation, Remote login and triage
- Ability to install backup Agents manually, if required
- Familiar with inventory and policy management software. AirWatch, Dell Kace knowledge a plus.
- Basic understanding of network communications equipment such as firewalls, routers, switches, hubs and VPNs is an added advantage.
- Excellent communication skills, both written and verbal.
- Ability to thrive in a fast-paced environment.
- This role requires you to be in our office a minimum of 4 days per week and therefore must comply with our return to office protocols (i.e. must be fully vaccinated and wear a mask while moving around our office space). Those with reasonable accommodations will be considered.
Vacancy expired!