Vacancy expired!
Several positions exist for Full-time and Part time experienced Tier 1/Tier 2 Help Desk Support professionals to work remotely supporting a Boston based global healthcare organization.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Requirements
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products (ideally Microsoft Office 365), databases and remote computer access, log in troubleshooting and procedures.
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
Vacancy expired!