Vacancy expired!
SUMMARY
Interface with customers to ensure all computer repair activity is properly documented (intake orders) and communicated to the technical support group. Additionally, the Front Desk Administrator will be responsible for managing all incoming and outgoing communication (phone calls, text, email) to and from our customer base and addressing all customer issues and concerns with our technical support group.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
Maintain organization of repair shop activity
Ensure customer intake order is properly completed
Coordinate and schedule incoming repair order with the technical support group
Follow up with technical support group on repair order status
Order and track delivery schedule of all parts and components as directed by the technical support group
Manage and maintain customer repair data base ensuring repair status is documented and customers are kept informed on the status of their repair
Respond to customer inquiries regarding billing issues, product problems and repair questions and general customer concerns in a timely manor
Assist customer in reviewing available products for sale (laptops, monitors, etc.)
Responsible for maintaining a high level of professionalism with customers
MARGINAL DUTIES AND RESPONSIBILITIES
Include the following:
Shipping and receiving of parts and supplies via USPS/UPS
Maintain housekeeping standards of workstation.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School degree or GED required.
1 to 2 years of customer service or administrative support experience highly preferred
Familiarity with computer hardware technology
Demonstrated ability to navigate the Internet for possible research
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
Bilingual competency in Spanish would be extremely helpful
Ability to solve practical problems and complete significant multi- tasking responsibilities
Demonstrated ability to remain organized in a fast-paced environment
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to exercise the use of eyes, ears, hands, and fingers. The employee is continually required to sit and occasional standing and walking with lifting up to 10lbs as needed.
WORK ENVIRONMENT
The work environment described here is representative of that which an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to minimal hazards. Temperature, humidity and atmosphere can be expected to be normal in this fast paced environment. Noise level is light due to the nature of the work.
This is an LGBTQ+ friendly/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Please email a resume through the above link if interested.
Vacancy expired!