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Job Details

ID #45527751
State Massachusetts
City Worcester / central MA
Job type Contract
Salary USD $20 - $30 20 - 30
Source Sunrise Systems, Inc.
Showed 2022-09-08
Date 2022-09-07
Deadline 2022-11-06
Category Technical support
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Desktop Support

Massachusetts, Worcester / central MA, 01604 Worcester / central MA USA

Vacancy expired!

Description:

RESPONSIBILITIES: Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client s PC support; provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients. May be required to reload base images on PC s; Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.

COMPETENCIES:

  • Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments.
  • Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications.
  • Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools.

QUALIFICATIONS:

  • Associates Degree in Computer Science or related discipline: at least two but typically four or more years of experience in computer support.
  • Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment

NOTES FROM INTAKE CALL:

Top 3-5 Requirements:

  • Solid Win7 and Win10 Understanding
  • Service Now Ticketing System experience
  • System Refresh experience
  • VTC and O365 experience (Teams/OneDrive)
  • Mac, Printer and Mobile Device Support (iPhone/iPad) experience

What years of experience, education, and/or certification is required?

  • 4 yrs. Experience
  • Certificates or degree in field a must
What is the environment that this person will be working in (i.e. group setting vs individual role)?Group Setting working individually supporting office and lab environments Does this position offer the ability to work remotely on a regular basis or is it an on-site role? On-SiteRole

Vacancy expired!

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