Diagnostic Support Specialist job vacancy

Vacancy expired!

Job Title:

Diagnostic Support SpecialistLocation:

Auburn Hills, Michigan- 48326 (Hybrid Remote Role)Contract Duration: 3 months

Top 3 Skillsets:• Phone Skills• Computer support skills• Written communication skills

Role SummaryThis position is responsible for providing professional phone support for ODIS Diagnostic Software, Wi-Tech Diagnostic Software and VAS diagnostic tools used by automotive technicians. Support consists of phone-based and written communication development.

Role Responsibilities (Phone-Based Support) 90%• Provide Dealership technical support via phone for VAS diagnostic products, applicable software and coordinate all questions and concerns with appropriate contacts• Provide E-shop license request support and approval• Provide ECRMS support• Maintain database for support transactions• Coordinate with diagnostic specialist to tele-diagnose dealer concerns• Coordinate the transfer of all hardware related assistance requirements to responsible vendor• Coordinate and transfer all vehicle related concerns to the Technical Helpline or Product Support• Provide aftermarket support• Provide pass-through programming support• Maintain and improve diagnostic tool & software FAQ information posted on Service Net

Role Responsibilities (Communications) 10%• Develop dealer /corporate internal communications on vehicle diagnostic systems and process topics.• Maintain the DSS dealer contact /issue log database.• Maintain inventory control of the DSS and TSC Garage team’s diagnostic and other hardware devices.• Prioritize, validate and author these topics for standardized publications that include Service Information bulletins, FAQs, Error Code lists and “Quick Links” documents.• Publish standardized publications electronically in a timely manner on the dealer /corporate Intranet site publishing system.• Perform standardized publications document management (version control, updates, supersessions, deletions etc.) in the publishing system.• Forward documents to Publications Team for French translation and reprocessing in the publishing system.• Obtain, analyze and prepare DSS team performance and process outcome metrics for management on a monthly basis.

Required Skills• Diagnostic service experience and a high level of serviceability knowledge• Technical familiarity with automotive products• Working knowledge of typical business computer applications including spreadsheets, presentations and word processing software• Familiarity with OEM and aftermarket diagnostic tools• Able to work both independently and within a structured corporate and international team environment• Ability to maintain a professional phone demeanor and etiquette in challenging situations• Ability to understand, author and edit technical publications outcomes appropriate for the broad range of dealeship personnel readership.• Microsoft - Word, Excel, Access Database, Powerpoint & Adobe Acrobat.• Must be familiar with obtaining and managing screen capture files for integration into authored publications.• Proficiency in communicating ideas, plans and concepts to decision makers and stakeholders

Desired Skills

Experience with service diagnostic systems (ODIS, VAS, WiTech)
German language knowledge
Required Education and Years of Experience
Associates degree or 5 years of demonstrated experience
Automotive after-sales process knowledge

Vacancy expired!

ID	#20070671
State	Michigan
City	Auburnhills
Job type	Contract
Salary	USD $23 - $28 23 - 28
Source	SPECTRAFORCE TECHNOLOGIES Inc.
Showed	2021-09-22
Date	2021-09-15
Deadline	2021-11-13
Category	Et cetera
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Job Details

Diagnostic Support Specialist

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