Vacancy expired!
Job Description
Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
Following up on any outstanding issues with customers regarding status and closure of incidents/requests
Manage user accounts updates, password resets
Troubleshooting and resolve all hardware, software and network problems
Escalate issues to second and third level support teams
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10% of time
Qualifications
Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
Excellent problem-solving, communication and interpersonal skills
Advanced Mac experience and skills
Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN
Korean Bilingual
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!