Vacancy expired!
- Maintain and repair Volkswagen Group of America corporate vehicles as needed, develop and document repair procedures and validate repair information
- Act as assistant/back up Shop Foreman
- Technician Role responsibilities - 95%
- Support QTM's and ASM's as needed via phone or onsite at dealerships
- Support Product Support and EEO with vehicle analysis and repairs
- Support Vehicle Safety office with vehicle and process evaluations
- Repair, test, maintain, and update VW /Audi vehicles to the latest technical level
- Communicate problems and solutions to VWGoA/VW-AG Quality departments
- Test vehicles under varying conditions to determine and document cause of problems
- Verify customer complaints in the actual field environment
- Evaluate new diagnostic systems and procedures; verify GFF and service publications
- Perform and evaluate repairs according to newly developed repair information
- Provide recommendations to internal departments for modifications to repair procedures
- Support Group Campaign teams with product, tool and repair process analysis
- Evaluate buy-back vehicles for emissions, drivability, and ineffective repair procedures
- Accurate and timely analysis of failure mode in assigned models
- Support dealer repairs/technical product investigations onsite at dealerships
- Perform "tele-diagnosis" for dealerships and independents to support compliance
- Test and validate field fixes
- Attend and support dealership and customer focus groups
- Provide onsite vehicle launch support
- Order parts and monitor parts purchase statistics
- Prioritize and plan testing procedure sequence
- Provide technical input to Product Planning, Technical Training, Product Support, and Academy
- Support APRO, IAV, ODIS, OBD, and other test teams as required
- Build and/or support concept vehicles (Accessories, Product Planning, etc.)
- Develop and manufacture test fixtures and diagnostic techniques
- Work with warranty activities to evaluate returned parts
- Expedite work orders to TSC Technicians, provide follow-up to the requestors and maintain necessary records for warranty purposes.
- Coordinate TSC service scheduling of technicians' time to maximize throughput
- Assist SRT coordinator with time study scheduling & resource management
- Manage DMS system implementation and reporting
- Manage parts tracking within TSC via DMS and parts on Command systems
- Coordinate warranty payments and re-billing with warranty department
- Work with warranty activities to schedule and complete parts evaluations
- 7-10 of automotive industry experience
- Degree or certificate in Automotive Technology
- Volkswagen Audi Technical Training
- Master Technician Certification or equivalent experience
- Extensive Volkswagen and/or Audi product knowledge
- Experience with VW/Audi diagnostic tools
- ASE Master Certification
- German and/or Spanish language skills
- Analytical and conceptual thinking - using logic and reason, creative and strategic
- Communication skills - interpersonal, presentation and written
- Integration - joining people, processes or systems
- High level problem solving & decision making skills
- Resource management
- Experience with and/or working understanding of international cooperation and cultural differences
- Highly motivated self-starter with a high bias for action
- Extensive of Volkswagen & Audi technical knowledge
- Advanced level of ODIS diagnostic experience
- ASE technical certification
- Degree or certificate in Automotive Technology
- Hybrid & High-Voltage battery diagnostic and repair experience
- Master Audi and or Volkswagen training certification
- German language skills
- Business travel to support launch functions as required - often requires weekend travel approx. 5%
Vacancy expired!