IT Site Support Lead -Battle Creek, MI job vacancy

Vacancy expired!

Role: IT Site Support Lead

Project Location- Battle Creek, MI

Job Type: Fulltime Position

Interview Mode: Video

seeking an

IT Site Support Lead with experience in End User Computing and Desktop service operations. This role requires close partnership and collaboration with Infosys and Client management teams. This role also requires interaction with global site support teams to manage operations. Play an important role in creating the knowledge artifacts and standard operating procedures. Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

Required Qualifications:• The candidate must be located within commuting distance of Battle Creek, MI, or be willing to relocate to the area. This position may require travel within the US• Bachelor’s degree or foreign equivalent required from an accredited institution. We Will also consider three years of progressive experience in the specialty in lieu of every year of education• At least 4 years of experience in Information Technology• Have some experience in leading IT Service Management operations specifically in End User Computing and Desktop service operations• High-Level understanding of the Desktop Support technology areas and understanding across infrastructure components.• Basic network understanding & troubleshooting skills• Experience in the usage of SCCM for deployments and installations.• Experience in OS installation, handling OS-related issues, and troubleshooting of issues.• Experience in patches and package installation.• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touchpads, Monitors, Cameras, etc.)• Experience in the latest Anti-Virus and Windows patch management.• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones.• Ability to troubleshoot printer issues and file restorations. • Communication and analytical skills• Experience and desire to work in a Global delivery environment.• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are not able to sponsor currently.

Preferred Qualifications• IT service Management experience • Customer service focused; ability to manage key stakeholders in a positive, poised, and effective manner.• Proven experience effectively communicating issues/challenges and solutions to the business.• Strong understanding and demonstrated experience working within the Managed Service Operation.• Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills

Vacancy expired!

ID	#12191005
State	Michigan
City	Battle creek
Job type	Permanent
Salary	USD $80,000 - $100,000 80000 - 100000
Source	Nityo Infotech Corporation
Showed	2021-04-13
Date	2021-04-08
Deadline	2021-06-07
Category	Et cetera
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Job Details

IT Site Support Lead -Battle Creek, MI