Vacancy expired!
- Provide business and technical expertise to our customers, including analysis, product and service implementation, training and support.
- BAs shape and improve the experience of key clients.
- They work cross-functionally with Customer Support, Account Management, Professional Services, and Product Management to help guide the client and contribute to the future growth of the team.
- Works directly with clients, which means they need to be a proactive self-starter, able to multi-task in a fast-paced environment and service-focused to help nurture the client experience.
- Our Sr BAs have a strong business impact and are part of the leadership team
- They shape a piece of our business and are a leader in their domain.
- Works with the customer and team to provide business alternatives and recommends solutions before, during, and after the implementation process.
- Identifies, evaluates, and documents customer business requirements and identifies technical needs
- Uses a variety of techniques and tools to test, verify and support client implementation projects, varying in scope and complexity
- Develops and delivers customer training for support User Acceptance Testing (UAT)
- Collaborates with internal team to identify the best approach to implement customer requirement utilizing our products suite
- Works with customers to create business use cases and test plans for execution
- Analyzes configuration and workflow issues and documents their resolutions
- Documents customer business process workflows
- Engages in larger and more complex projects and initiatives
- Works independently to provide business alternatives and recommend solutions that may be long-term and strategic in nature
- Applies a more focused set of techniques with greater levels of expertise to resolve extremely complex business problems
- SME and trainer for multiple products and services
Vacancy expired!