Vacancy expired!
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
- Approve escalation requests via chat to ensure FCR metric goals are met
- VIP Call Handling
- Mentoring of new and developing agents
- Provide next level troubleshooting/guidance to team
- Deskside support/Concierge service
- Review knowledgebase articles ensuring accuracy of content
- Provide first-level contact and incident resolution for all users
- Provide accurate and timely logging of incidents and resolutionEscalate problems as appropriate following Service Desk procedures
- Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
Vacancy expired!