Vacancy expired!
- Bachelor's in computer science, information technology, or a related field or equivalent experience
- ITIL Certification 4 (Foundation)
- 3 years of experience in an information technology role
- 3 years of experience working with IT service management concepts and Configuration Management Database (CMDB)
- Proficiency in administration and management of IT service management tools (ServiceNow)
- Promote and market continued participation in Configuration Management practices
- Analyze Configuration Management data to create meaningful reports
- Proactively analyze the data in the CMDB for correctness, completeness, and compliance
- Collaborate with Service Owners to address gaps in CMDB data
- Collaborate with process experts to ensure CMDB data is creating value for the business
- Aid in the detection and prevention of unauthorized changes
- Perform continuous service improvement activities
- Coordinate, identify and translate process requirements
Vacancy expired!