Vacancy expired!
- Provide first contact technical support to end-users via phone calls, service tickets, emails and chat
- Utilize excellent customer service skills and exceed customer expectations
- Track, route and redirect problems to correct resources when needed
- Ensure proper recording, documentation and closure of tickets
- Walk customers through problem solving process
- Follow-up with customers, provide feedback and see problems through resolution
- Recommend procedure modifications or improvements
- Preserve and grow knowledge of service desk procedures, products and services
- Update and contribute to knowledge base articles
- Mentor and share knowledge with other team members
- Qualified candidates must have a minimum of 2-3 years’ experience as a high performer with work experience in information technology supporting desktop and mobility devices. All experience must have been within the past 5 years
- Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
- Excellent oral and written communication skills.
- Proficiency in English.
- Excellent Customer relationship skills with a track record of exceeding customer expectations
- 2 years of experience required with working knowledge and familiarity for supporting multiple operating systems - Windows, Mac OS, IOS, and Android device
- 2 years of experience required with hardware and productivity software trouble shooting skills for Desktop, Laptop, Tablet and Mobile devices
- Knowledge or experience with ServiceNow Ticketing System
- Possess critical thinking, analytical ability, and problem-solving skills. Able to think and react positively and professionally even in stressful situations
- Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
Vacancy expired!