Job Details

ID #45839025
State Michigan
City Detroit metro
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source GalaxE.Solutions
Showed 2022-09-20
Date 2022-09-09
Deadline 2022-11-07
Category Et cetera
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Service Desk Agent Trainee

Michigan, Detroit metro, 48201 Detroit metro USA

Vacancy expired!

What You Will Do

Position Overview:GalaxE.Solutions and its Outsource to America™(O2A) workforce development program is building the next generation of IT engineers by providing training to non-IT professionals to fill in-demand roles that are currently being outsourced due to the lack of talent in the United States.O2A™ Trainees join the GalaxE team as full-time employees and undergo rigorous technical and soft-skills training, as well as mentorship led by GalaxE’s subject matter experts. Trainees are then assigned to a GalaxE Project Delivery Team where they will receive on-going support while advancing their careers by engaging in real-world projects for today’s industry leaders. As an employee at GalaxE.Solutions, you will be eligible to benefit from our competitive compensation and benefit package! Package Overview:
  • Competitive Salary
  • 401k Retirement Plan
  • Affordable Medical, Dental, and Vision Plans
  • Life/AD&D, Short- and Long-term Disability Benefits
  • Gym Membership Reimbursement
  • Employee Referral Program
  • Education & Training Allowance
  • Paid Time Off
  • Paid Holidays

What You Will Do:O2A™ Trainees join as a member of a diverse cohort of aspiring IT professionals. Trainees receive formal training and mentorship in roles and skills that align with GalaxE’s technology requirements. Once the initial training program is complete, team members receive an opportunity to use leverage their skills and bring value to live projects. O2A Program Graduates grow their careers as a member of GalaxE’s GxCore™ project delivery teams.The initial training focus for this position is to enable trainees to provide technical help to users of an organization, respond to inquiries, evaluate and resolve issues relating to IT equipment and applications. Skills and Experience You Will Need

Requirements:O2A™ Trainees must possess the attitude, aptitude, and drive to be successful in a career in technology. While no college degree or work experience is required, qualified applicants must possess the following qualifications.
  • Strong analytical and problem-solving skills.
  • Passion for learning new technology and expressing ideas
  • Desire to work as part of a team in the IT field
  • Desire for professional and personal growth through training, coaching, and feedback
  • Self-starter motivation
Prior academic or work experience with the skills below is desired.
  • Call center, service desk experience
  • Understanding of PC’s, Software, networking fundamentals
  • Experience resolving technical problems
  • Understanding of PC’s, Software, networking fundamentals
  • AMAZING communication and customer service skills
  • Strong analytical and problem-solving skills
  • Self-starter
Who We AreAbout GalaxE.SolutionsGalaxE.Solutions, Inc., is a leading provider of software services and IT business support systems. With more than 30 years of experience in the healthcare, retail, and financial industries the company is a full-service professional technology consulting firm focused on improving client competitiveness, efficiency, and optimized business results. In addition to its corporate headquarters and primary delivery center in Somerset, New Jersey, GalaxE.Solutions has North American offices in Detroit, Hartford, New York, Milwaukee, Nashville, St. Louis, and Toronto, Canada. About Outsource to America

™Changing people’s lives right in your community! GalaxE.Solutions™ O2A™ program started in 2009 with a commitment to bringing jobs back to the U.S. investing in workforce development with a focus on under-represented and underserved communities in targeted cities using public/private partnerships with core customers, educational institutions, and local and federal government. The model demonstrates how an onshore workforce utilizing local talent could be more resilient and more secure with fewer limitations than the offshore model while making diversity, equity, and inclusion (DE&I) a deliverable in the projects we execute. Equal Opportunity Employer/Veterans/Disabled

Vacancy expired!

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