Vacancy expired!
IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide. Our client is looking for an End User Support consultant to serve as a technical expert and provide problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.
Tasks- Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
- Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
- Serve as technical experts providing support to other technicians.
- Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
- Administers and implements automated data processing systems and computer application programs.
- Convert and implement new systems and upgrade existing systems.
- Provide planning, design, and implementation of computer hardware, software, and network components.
- Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere.
- Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
- Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.
- Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
- Maintains records and prepares reports and correspondence related to the work.
- Perform Server installs, upgrades, moves, repairs and removals.
- Perform install and upgrades to Network Operating systems.
- Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
- Administer network groups, users and rights associations.
- Monitor and maintain local server back up systems.
- Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
- Setup, support, test and troubleshoot print servers.
- On-site support for installation of Telecommunication hardware.
- Install and troubleshoot wiring and associated devices including tranceivers, switches, hubs and routers.
- Pursuing technical training and specialized client training in order to service all agency clients within a service area.
- Other duties as assigned, including local database administration, enforcing security standards, and virus/spyware remediation.
- Considerable knowledge of microcomputer hardware/software, data communications networks, record keeping
- Ability to diagnose, and troubleshoot hardware/software problems, install/repair microcomputers and related equipment, prepare and install software packages, and works under pressure
- Ability to prepare detailed instructions and documentation, analyze instructions and data, conduct training & information sessions, manage projects, make presentations.
- Experience with LAN Administration
- Experience with telecommunications support
- Experience providing on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools
- Experience monitoring and maintaining local server backup systems.
- Associate’s Degree or Bachelor’s degree
Vacancy expired!