Job Details

ID #45684191
State Michigan
City Detroit metro
Job type Contract
Salary USD $0 - $0 0 - 0
Source IO Datasphere
Showed 2022-09-14
Date 2022-09-13
Deadline 2022-11-11
Category Technical support
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Help Desk

Michigan, Detroit metro, 48201 Detroit metro USA

Vacancy expired!

IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide. Our client is looking for a Help Desk to provide technical support and consultation services to users in a timely, accurate and efficient manner.

Tasks:
  • Provide technical support for hardware, software and applications supported by the District. It includes technologies include laptops, desktops and tablets in a Windows 10 environment, MS Office 365 tools (Word, Excel, SharePoint, PowerPoint, etc.), PeopleSoft, PowerSchool, Frontline, and others.
  • Use their technical skill and ability to troubleshoot, diagnose, mitigate, and resolve issues based on best practices and policies and procedures.
  • Act as the first line of contact of technical support and troubleshooting for stakeholders, including parents, students, employees, external partners, community and board members via phone, email, remote and in-person contact for technology support.
  • Use the information technology service management (ITSM) tool to accurately record, track and assign service requests and incidents to appropriate departments, communicate resolutions and recommendations to stakeholder, and report escalation and/or high impact issues as needed.
  • Fully identify and document the pertinent details (who, what, when, where, why and how) to service requests for accuracy and efficient customer service and data reporting.
  • Develop and update information resources such as the ITSM knowledge base, call scripts and frequently asked questions to provide adequate and accurate responses to customers.
  • Provide technical or customer support for events such as board meetings, community workshops or expos, including periodic weekend and evening events.
  • Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
  • Perform other duties as assigned by supervisor.
Location: Detroit, MI (100% on-site)Contract: 1 year

Skills Required:
  • 3 years - Help desk or technical support/computer related experience
  • Knowledge of customer service principles and best practices.
  • Intermediate-to-advanced user of Microsoft Office 365 Suite including Excel, Word, PowerPoint, and SharePoint.
  • Experience troubleshooting, diagnosing, mitigating, and resolving issues based on best practices.
  • Associate degree in Information Technology is preferred, computer training program completion acceptable
  • Ability to handle stressful situations with professionalism and empathy.
  • Ability to synthesize and retain information quickly.
  • Must have own transportation to travel to locations when needed.
  • Flexibility to provide support services for events after-hours or on weekends as needed.
  • Learns how to use new technologies quickly and can effectively communicate technical information to others.
  • A combination of strong technical and soft skills is a must.
Rate depends on experience Local candidates preferred, not mandatory Candidates authorized to work in the US are encouraged to apply. We are not sponsoring H1B candidates at this time. Companies submitting candidates should only submit direct W2 employees for this position. This includes H1B visa candidates and therefore your company must be the visa sponsor. Please submit your resume by using the "URL" below

Vacancy expired!

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