Helpdesk Technical Support Analyst - Detroit, MI job vacancy

Vacancy expired!

DTS is looking for experienced Helpdesk/Technical Support Analyst for our Direct Client position based in Detroit, MI

Top Skills:

Minimum three (3) years help desk or technical support/computer related experience.
Must possess knowledge of customer service principles and best practices.
Must be intermediate-to-advanced user of Microsoft Office 365 Suite including Excel, Word, PowerPoint, and SharePoint.

Job description a Position Summary: As a significant member of the Technology Division s Client Services Team, the Technology Client Service Specialist will provide technical support and consultation services to users in a timely, accurate and efficient manner. The Technology Client Service Specialist will provide technical support for hardware, software and applications supported by the us. Technologies include laptops, desktops and tablets in a Windows 10 environment, MS Office 365 tools (Word, Excel, SharePoint, PowerPoint, etc.), PeopleSoft, PowerSchool, Frontline, and others. As a technical services professional, the Technology Client Service Specialist will use their technical skill and ability to troubleshoot, diagnose, mitigate, and resolve issues based on best practices and policies and procedures. The successful candidate for this role has a wide range of adaptable technical skills and knowledge, learns how to use new technologies quickly, and can effectively communicate technical information to others. A combination of strong technical and soft skills is a must.

Minimum Qualifications:

Associate degree in Information Technology is preferred, computer training program completion acceptable.
High School Diploma or GED
Minimum three (3) years help desk or technical support/computer related experience.
Must possess knowledge of customer service principles and best practices.
Must be intermediate-to-advanced user of Microsoft Office 365 Suite including Excel, Word, PowerPoint, and SharePoint.
Ability to handle stressful situations with professionalism and empathy.
Ability to synthesize and retain information quickly.
Must have own transportation to travel to District locations when needed.
Flexibility to provide support services for events after-hours or on weekends as needed.

DTS offers excellent compensation package.

Contact :

Vivek Sharma

Digital Technology Solutions

Vacancy expired!

ID	#40980899
State	Michigan
City	Detroit metro
Job type	Permanent
Salary	USD DOE DOE
Source	Digital Technology Solutions
Showed	2022-05-16
Date	2022-05-12
Deadline	2022-07-11
Category	Technical support
Create resume

Job Details

Helpdesk/Technical Support Analyst - Detroit, MI

Related jobs

»Entry Level IT Support