Vacancy expired!
Job Description :-ResponsibilitiesRack, Build, cable, configure, and provision Intel and AMD ServersRack, cable, and deploy Cisco Layer 2 networking equipmentTroubleshoot, test, quality assurance of Server hardwareProfessionally resolve hardware issues via trouble ticket
Desired Experience:Operating System Installation - Windows Server, Linux, UnixCabling knowledge beyond dressing or running cabling; such as confidently comprehending port mappings and ability to know the differences and purposes behind each cable typeUnderstanding of basic hardware troubleshooting and applying logical methods of resolutionRack, cable, and deploy Cisco Layer 2 networking equipment a plusExperience with RAID levels is a plusWeb Server and Database installation experience a plusMust be able to work in this country without SponsorshipMust be willing to learn quickly, multitask, and work in a fast pace environment(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training s, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen CasesVacancy expired!