Job Searchi - jobSearchi.com

Job Details

ID #23981752
State Michigan
City Grossepointefarms
Job type Permanent
Salary USD TBD TBD
Source Ciber Global LLC
Showed 2021-12-07
Date 2021-11-21
Deadline 2022-01-20
Category Et cetera
Create resume

Help Desk Support Analyst

Michigan, Grossepointefarms, 48236 Grossepointefarms USA

Vacancy expired!

Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. We are seeking a Desktop Support/ Help Desk Analyst to join our team! As a Help Desk Analyst, you ll be responsible for providing support for hardware, software, and applications.

Responsibilities:
  • Assist with day-to-day maintenance and repair of company PCs.
  • Perform installation, configuration, move and upgrade tasks.
  • Ensure that users are equipped with hardware and software that conforms to the client s requirements; this includes PC refresh, repairing hardware and software, project work, and location moves for the organization.
  • Serve as a primary contact and troubleshooter on PC-related problems and requests.
  • Communicate to management on the status of problems and recommend improvements to systems.
  • Creating and maintaining operating system images.
  • Software and operating system deployments utilizing automation.
  • Keep current on most recent trends and technologies.

Knowledge, Skills, and Abilities:
  • A strong sense of urgency and the ability to multi-task with attention to detail.
  • The ability to work independently as well as in a team environment.
  • Well-developed communications, organization, and customer relations skills.
  • Strong technical skills.
  • A positive attitude and a professional appearance.
  • The ability to lift up to 50 pounds.
  • Ability to be on call.
  • Ability to troubleshoot issues remotely.

Education and Experience:
  • Associate s degree in computer science or equivalent work experience and
  • 3+ years of customer support in a technical field with 3 to 5 years of technical support experience.
  • A+ Certification desired.
  • Microsoft Certified Desktop Support Technician Certification a plus.
  • Scripting experience utilizing any of these scripting languages PowerShell, VB Script, Winbatch, Batch.
  • Remedy, ServiceNow or Zendesk ticketing system experience.
  • Intermediate knowledge of MS Office applications.
At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Find a purpose Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business. Move ahead Our success as a company is built on practicing inclusion and embracing diversity. Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At Ciber, our differences are embraced and celebrated. Ciber Global is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Ciber is proud to be recognized as a National Minority Supplier. National MBE Certification has been issued to Ciber Global, LLC by the Michigan Minority Supplier Development Council. About Ciber Founded in 1974, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Ciber Global is a consulting, outsourcing and business solutions integration provider and partner with offices across the United States and India. Ciber's strength is enhanced by its parent company, HTC Global, a growing technology innovation and execution leader with 11,000 employees worldwide. HTC Global helps its clients reimagine technology to reach business goals.

Vacancy expired!

Subscribe Report job